ITX Mike · @mspsadmin
144 followers · 1117 posts · Server msps.io

I wonder how many people are going to run into issues on October 10th related to CVE-2022-37967 and patch

That's when the KrbtgtFullPacSignature Audit gets removed and the setting locks to Enforced.

ioc.exchange/@miketheitguy/109

#kb5020805 #CVE #windows #windowsserver #InfoTech #infosec #sysadmin #kerberos #activedirectory

Last updated 1 year ago

ITX Mike · @mspsadmin
144 followers · 1117 posts · Server msps.io

How is it 2023 and vendors are STILL disabling server firewalls instead of opening up the ports they need????? 🤬

#sysadmin #infosec #InfoTech #MSP #itsupport

Last updated 1 year ago

ITX Mike · @mspsadmin
144 followers · 1114 posts · Server msps.io

How am I this old and just discovered Shift+Mouse Scroll???? 🤯

#sysadmin #InfoTech #windows

Last updated 1 year ago

ITX Mike · @mspsadmin
144 followers · 1108 posts · Server msps.io

Never overlook the simplest solutions...

Client: My printer is offline - I can't print
Me: OK. Let's try the following
Proceed to walk them through power cycle printer, check WiFi is Private mode, check for new printer driver, bad print job, restart Print Spooler, etc)
Do network IP scan - no printer...
Me: Um... your printer has a wireless button that should be lit blue. Is it?
Client: Awkward pause.... "No"
Me: OK press it
Client: It's printing!!!

#sysadmin #InfoTech #MSP #itsupport

Last updated 1 year ago

ITX Mike · @mspsadmin
143 followers · 1107 posts · Server msps.io

I never thought I would spend this much of my life (and eventually money) researching ultrasonic cleaners. 😬

#MSP #InfoTech #righttorepair

Last updated 1 year ago

ITX Mike · @mspsadmin
142 followers · 1095 posts · Server msps.io

I want those 4 hours of my life back. User's HP printer stuck in a firmware update loop. Tries to download. Fails. Rinse repeat every day. Clearly an side problem, but their forums swear just reinstall the drivers to fix it 🙄

Driver reinstall is hanging during the background software suite download. Hmmm - coincidence? I think NOT! Somehow the printer hard resets to defaults - no big deal, right? RIGHT???

Oh, but dear reader... They subscribe to HP Instant Ink!

#hp #MSP #itsupport #InfoTech

Last updated 1 year ago

ITX Mike · @mspsadmin
141 followers · 1090 posts · Server msps.io

They insist we have to pay them the renewal and next year be sure to cancel 28 days in advance. Oh hell no. The card they had on file was expired so - whatever.

They actually turned us over to collections!!! Added a $150 in fees. Are you serious right now?? 😂 You can't just set an arbitrary cancellation deadline, then say PAY ME. Needless to say they won't see a dime. What a scummy business practice Do better.

#teamviewer #InfoTech #rmm #MSP #sysadmin

Last updated 1 year ago

ITX Mike · @mspsadmin
141 followers · 1090 posts · Server msps.io

Unreal how scummy is. We used them as a backup quickremote support option if we had any trouble with our RMM or to deal with non managed clients. It did the job simple enough, was white labeled, and we'd used them for years. This year they jacked their prices WAY up, so we decided to finally cancel and move to something else. 2 weeks before our renewal, we try to cancel. "Sorry you must cancel 28 days before your renewal" LOL no. Cancel. They refuse..

#teamviewer #MSP #sysadmin #InfoTech #rmm

Last updated 1 year ago

ITX Mike · @mspsadmin
142 followers · 1081 posts · Server msps.io

I've worked in IT a long time, and I don't think there's anything more tedious than having to replace or reset your primary phone. Soooo many apps to sign into, reconfigure, set battery restrictions, 2FA. 🤬

#InfoTech #smartphones #android

Last updated 1 year ago

ITX Mike · @mspsadmin
141 followers · 1078 posts · Server msps.io

Meanwhile the likes of and are doing the same thing. PLEASE bring back web based router administration. You are killing the ability of to remotely assist clients with setup. It is ridiculous to have to install to run or or whatever TP-Link apps there are. Mobile apps are great for self setup, just stop getting rid of the web interface.

#google #tplink #msps #bluestacks #googlehome #myspectrum #InfoTech #sysadmin #isp #wifi

Last updated 1 year ago

ITX Mike · @mspsadmin
141 followers · 1077 posts · Server msps.io

How in the world is an like deploying routers that a) only allow configuration from a mobile app and b) don't let you change the LAN IP.

Sure, let me reconfigure the entire business network because you swapped out their router yesterday and didn't ensure they had the same LAN numbering. Where do I send the bill? 🤬

#isp #spectrum #sysadminnightmares #MSP #InfoTech #internet

Last updated 1 year ago

ITX Mike · @mspsadmin
141 followers · 1066 posts · Server msps.io

Vendors. If you're in a multi vendor environment and your product isn't working, don't just say "it's the other vendor's fault" or the network. Prove it. Provide data. Otherwise, I promise you, the will advocate that you never be recommended elsewhere. Ever. 🤬

Vendors who participate, even when it turns out not to be their issue... Are the vendors you recommend.

#MSP #sysadmin #InfoTech

Last updated 1 year ago

ITX Mike · @mspsadmin
136 followers · 1035 posts · Server msps.io

Laptop OEMs. I'm begging you... Please pick ONE SET OF PARTS for a given model. Why do you make me completely disassemble to find the part number when the client NEEDS it back until the parts arrive??? Otherwise, make sure the online component list tied to serial is ALWAYS every single label in the system. Please. We're begging.

#MSP #InfoTech #laptoprepair #dell #hp #lenovo #awhatever

Last updated 1 year ago

ITX Mike · @mspsadmin
133 followers · 1023 posts · Server msps.io

Maybe this week I'll finally get a vendor to send me the exact UPS batteries I ordered. We're on, no joke, set #5. 🤷

#InfoTech #MSP #sysadmin

Last updated 1 year ago

ITX Mike · @mspsadmin
132 followers · 1018 posts · Server msps.io

TFW your phone has faster Internet than your house 🤷

#tmobile #internet #InfoTech

Last updated 1 year ago

ITX Mike · @mspsadmin
132 followers · 1015 posts · Server msps.io

Ah how we've missed you...

Just once... can we have machines restart when they're configured to AND not blow up after? 🤬

#patchweek #microsoft #MSP #sysadmin #InfoTech

Last updated 1 year ago

ITX Mike · @mspsadmin
132 followers · 1004 posts · Server msps.io

Any company that requires you to cancel an annual subscription 28 days in advance, otherwise they force renew you, needs to be launched into the sun. Glad the card is expired! 😂

#teamviewer #InfoTech #shadybusiness #MSP

Last updated 1 year ago

ITX Mike · @mspsadmin
132 followers · 992 posts · Server msps.io

This is the stuff of We moved our office ~4 years ago. Just down the street. So we grabbed our cable modem and plugged it in at new office - worked great. Paying bill couple weeks ago happened to notice the old address still listed. Whoops. Forgot to tell them - ok. So I call and tell I need to update service address. Everything works great. "Oh well you might be somehow using the old person's service, so we need to send a tech out. It'll cost $99"

#sysadminnightmares #spectrum #MSP #InfoTech

Last updated 2 years ago

ITX Mike · @mspsadmin
132 followers · 983 posts · Server msps.io

Never ceases to amaze me the creative ways 10/11 can 'eat itself'. Recovery/Auto Repair are great - but how often do they work. And seriously - how can you present 8+ restore points then say 'You need to enable system protection on this drive' when you try to use one? Oh look! System restore finished and yet 'failed to restore registry' Ugh. It's gotten SO much better in so many ways, but DAMN, still pull hair out.

#windows #MSP #sysadmin #InfoTech

Last updated 2 years ago

ITX Mike · @mspsadmin
132 followers · 981 posts · Server msps.io

may be the 'un-carrier' but their fee structure for SMS/Text Campaigns is completely ridiculous. Charging a $250 fine if you have a registered campaign but don't text a T-Mobile number in two months? Why would small businesses even risk that if their volume of texting is low?

#tmobile #10dlc #tcr #InfoTech #voip #sms #MSP

Last updated 2 years ago