This week on Slight Reliability I had the honour of interviewing Courtney Nash about why mean time to recover (#MTTR) is an unhelpful metric, what she learned by analysing 10+ incident reports, and much more.

🕵🏽‍♀️ Instead of MTTR, let's focus on learning from incidents, observing patterns and themes, involving leadership, and adding an "accident investigator" lens after the fact to enhance the learning.

#SRE #DevOps #incidents #SlightReliability

https://www.youtube.com/watch?v=k-tuE9aMg3U

The 2022 VOID Report is out today! Find out why it's time to retire MTTR, and how to move past shallow incident metrics like duration and severity. https://bit.ly/3FPz15o

(via Courtney Nash) #sre #resilience #incidents #mttr #devops