Customer Success Manager
Hledám jednoho pro český tech startup se #SaaS #PaaS #IaaS produktem.

Někoho, kdo umí komunikovat ven a dovnitř a nečeká, že mu práce sama přistane na stole.
Zákazníky máme v bankovnictví, ecommerce, logistice, AI/ML, výrobě aj.

Dobrá AJ. Start 09/2023. Online pokec s naším CEO naplánujeme ihned 😉

Hybrid #job v #Praha

Great #churn #customersuccess principles from #SaaS tr‘s Jason Lemkin for #earlystage #startup companies BEFORE you even have enough #data to fight churn using #machinelearning and #datascience : https://www.saastr.com/5-top-tips-to-dive-down-churn-in-the-early-days/

Recurly published a report with #churnrate 's for their customers : 6.7% average monthly (56.5% annual.) Thats high for #saas and even #streaming but I think these are primarily smaller/newer companies. Here's an interesting stat: the churn rate breaks down into 2.2% churn due to failed payments (AKA "involuntary churn") and 4.6% actual cancelations. (Don't ask me why it doesn't add up to 6.7 - look like a rounding error.) #subscriptioneconomy #churn https://recurly.com/resources/report/state-of-subscriptions/

You can fuck right off as well #Microsoft!

#Windows11 #SaaS #CapitalistBullshit #SickOfThisNow

PostgreSQL as a Service

https://www.elephantsql.com/

#sql #postgresql #saas #database

Referenced link: https://hubs.ly/Q01S6ph20
Originally posted by Backblaze / @backblaze@twitter.com: https://twitter.com/backblaze/status/1664687747083239426#m

"With Amazon S3, the egress was absolutely destroying us."

By switching to Backblaze B2, Nodecraft slashed their cloud bill by 85%.

Catch the full recording: https://hubs.ly/Q01S6ph20

@cheryjimbo @nodecraft @metadaddy #FreeEgress #BandwidthAlliance #Gaming #SaaS

Is "Speed/Quality of Decision Making" an actual challenge for teams or organizations?

Its oft-talked about at the companies I've helped grow, but I've never *seen* any memorable effort that changes or measures the process to improve the velocity and quality of decision making.

I don't think teams need more excel reports, dashboards, or SQL skills - I think they need more context about how their jobs fit into and aligns with the rest of the org.

#B2B #SAAS #productmanagement

Deal of the Day May 24: Save 45% on my book/liveProject series "Fighting #churn with #data" and other selected titles @ManningPublications :

http://mng.bz/WrEx

#datascience #machinelearning #saas #subscriptioneconomy

What you consider a good #churnrate really depends on your vertical: Analysts bemoan Verizon #churn increasing from 0.83% to 0.9% - anything below 2% is an enviable #churnrate for #saas and below 3% is great for #streaming. #subscription #subscriptioneconomy #analytics

https://www.fiercewireless.com/wireless/verizons-rising-churn-problem

This is a nice discussion of different types of #churn in Adweek by Nii Mantse Addy: He points out that #churn may be due financial reasons, competition, seasonality, #churn post some event, as well as general "preventable" churn encompassing bad onboarding, weak product/content etc. #saas #streaming #subscription #subscriptioneconomy

https://www.adweek.com/convergent-tv/todays-churn-is-not-yesterdays-churn/

I'm curious; what are some #SaaS tools, particularly but not limited to engineering/developer tools, that you actually really enjoy using? This is especially true if you're the one that maintains and operates them at your work.

I respect both of these folks, but I'd rather talk to a lying #LLM than a sales person. #B2B #OpenAI #GTM #SAAS #Sales

Lower your overall costs, #devops and #development ones especially, with a #VSDP! A value stream delivery platform like CodeNOW 😉

https://www.codenow.com/roi-calculator-open?utm%5B%E2%80%A6%5Dtm_id=200423

#software #platform #saas #paas #iaas

Last November, a vendor who I shan’t name (rhymes with Snail’s Horse) said they’d send us nice jackets. You know, to thank us for wasting literal millions of dollars on their terrible, terrible products.

Anyway, one of my employees just text me that his arrived today. He’s in Arizona. Highs in the 90s this week.

They can’t even get gifts right.

#CorpLife #SaaS StupidFingDumbCloudware

Referenced link: https://hubs.ly/Q01JjnHd0
Originally posted by The Linux Foundation / @linuxfoundation@twitter.com: https://twitter.com/linuxfoundation/status/1645456611119333379#m

Join @redpandadata & @linuxfoundation for a complimentary live webinar TOMORROW at 9:00am PDT entitled: "Why BYOC is the Future of Cloud Architectures". Learn more & register: https://hubs.ly/Q01JjnHd0 #OpenSource #CloudArchitecture #DataSecurity #SaaS

Referenced link: https://hubs.ly/Q01Jjhdx0
Originally posted by The Linux Foundation / @linuxfoundation@twitter.com: https://twitter.com/linuxfoundation/status/1643282285683146754#m

Join @redpandadata & @linuxfoundation for a complimentary live webinar on Tuesday, April 11 at 9:00am PDT entitled: "Why BYOC is the Future of Cloud Architectures". Learn more & register: https://hubs.ly/Q01Jjhdx0 #OpenSource #CloudArchitecture #DataSecurity #SaaS

The new Zuora #subscriptioneconomy index is out - It shows #subscription #churn is back! The average #churnrate for 2022 returned to pre-pandemic level of 23% per year, after dipping to 20% in 2021.

https://www.zuora.com/resources/subscription-economy-index/.

This index is dominated by #saas, but also includes a broad range of verticals and companies at all stages from #startup to public.

With high inflation and low growth in many sectors how are you preparing your #SaaS to not just survive, but THRIVE? 🤔

Raising prices is certainly one option, but there's so much more you can do!

Join me for this webinar with Cumul.io to learn more!.. https://insights.cumul.io/webinar-saas-pricing-strategies-to-fight-stagflation?hs_preview=aJCfUfCb-92073078383

#stockmarkets are watching #churn at #saas companies: https://seekingalpha.com/news/3947631-vacasa-stock-is-downgraded-at-oppenheimer-on-churn-issue-concerns. #churnrate #subscriptioneconomy #valuation

Der US-Investor Silver Lake will @Qualtrics übernehmen. Ein Angebot bewertet die @SAP-Tochter mit 12,4 Milliarden US-Dollar. #SaaS https://www.inside-it.ch/silver-lake-moechte-qualtrics-von-sap-kaufen-erp-crm-20230307