Centrelink requires that you update your income and assets within 2 weeks of a significant change. I did that 8 weeks ago. It still hasn't been "approved". Meanwhile my account is locked. So if I have another update then I can only do that by phoning in. Then while I wait on the phone for an hour they will keep repeating how easy it is do do updates online. I'm pretty sure that all of these govt call centres are seriously understaffed at the moment. SERCO have the biggest contracts for both Centrelink & the ATO. They make huge profits while paying their call centre staff minimum wage. #Centrelink #ServicesAustralia

https://www.crikey.com.au/2022/12/06/robodebt-evidence-confirms-bad-stereotype-public-service/

#crikey #robodebt the unserviceable standards of #servicesaustralia

It is really awful to know that people who think they are doing the right thing by reporting everything accurately and completely are being systematically shut out from basic support, based on whimsical determinations of #ServicesAustralia (previously #DHS Dept. Of #HumanServices) that Section 595 of the #SocialSecuritiesAct does not relate to #SelfEmployment.

This is exposing #hobbyists to price shocks and all manner of difficulties.