#AndaSeat #FlyQuest #Esports #LeagueOfLegends #GamingChair #GamingDesk

#AndaSeat

#AndaSeat 😎👍🏻

Went from "confirmed & preparing shipment" to "sorry you missed out" over 10 days!

Twice in this experience #AndaSeat made an offer they could not back. The first was the original purchase (and "confirmation") and the second was the offer of an alternative they couldn't fulfill.

If there's something one can learn from this experience - do not promise what you cannot deliver on. In fact, that's sage advice to anyone in #custserv. Be honest, be empathetic, and be straight-forward.
2/2

Not the best #custserv from #AndaSeat & not sure what I did wrong:
- Ordered chair direct on Dec 26 & receive confirmation later that day.
- Receive email on Dec 29 advising OOS & immediately reply asking for options as website still shows full inventory.
- Receive email on Dec 30 advising options & immediately reply with choice.
- Send an email asking for an update Jan 5.
- Receive reply today all models are OOS & order is being cancelled.
1/

Ordered an #AndaSeat T-Pro II from the .ca site & just got an email 3 days later it's OOS. While they've offered to price-match the sale price on an alternative, the .ca site shows no inventory.

Soo... any other gaming/office chair suggestions than can handle a big guy?