NEW BLOG: Exploring Escalation Rules: Easily Redistribute Work for a Sick Employee in Autotask
#datto #autotask #msp

In release v1.0.16, we rolled out support for event-driven escalations. Specifically, we now support the ability for a webhook to trigger the evaluation of Escalation Rules. This enables the ability t...
read more: www.giantrocketship.com/blog/exploring-escalation-rules-easily-redistribute-work-for-a-sick-employee-in-autotask/

NEW BLOG: How to Mix Billable vs Non-Billable Time in Autotask
#datto #autotask #msp

There are times when you want to dynamically choose when your team will do billing and non-billable work on the same ticket or project. There are a few ways to do this. You can do it using Autotask Co...
read more: www.giantrocketship.com/blog/how-to-mix-billable-vs-non-billable-time-in-autotask/

NEW BLOG: How to create an Autotask Time Entry Report
#datto #autotask #msp

You need to create a report in Autotask that shows how Resource time entries, regardless of Company, Ticket, Project, etc.

Let’s start by going to New LiveReports and creating a Standard Report. We’l...
read more: www.giantrocketship.com/blog/how-to-create-an-autotask-time-entry-report/