A totally terrible experience. In 2023, this small info exchange, healthcare provider to healthcare provider should be trivial, routine and electronic, not fax based. #BannerHealth records need to ANSWER the phone. Call back system drops calls saying “business interruption.” /3

Seven years later, #HHSOCR settles #HIPAA enforcement action against #BannerHealth for $1.25 million and #CorrectiveActionPlan:
https://www.databreaches.net/hhs-ocr-settles-hipaa-investigation-with-banner-health-following-2016-hacking-incident/

If Banner settled the class action lawsuit against them for $6 million in 2019, why did it take until 2023 to settle HHS's investigation and action?

#HHS #OCR #Enforcement #HIPAA