Hazel · @HazelWood
333 followers · 1185 posts · Server independent-media.co.uk
Graham Hutchinson · @ghutch
123 followers · 3572 posts · Server cupoftea.social

Woman, 91, loses account and pension after Barclays declares her dead

I rage against the digital exclusion of the old and vulnerable.

Roper’s ordeal highlights the obstacles facing vulnerable customers who do not have access to online banking. A Barclays customer for 65 years, she is unable to cope with the automated menus on the customer service phone line and, since her local branch closed, she is forced to take two buses to the next town to withdraw money and manage her account.

The only available appointment to request the account change was at a branch 23 miles away where staff did not know her. She brought the required documents, but the bank refused to proceed with the requested name change because she could not recall her little-used pin number.

theguardian.com/money/2023/mar

#barclays #barclaysbank #digitalexclusion

Last updated 1 year ago

Charles Casetti · @charlescasetti
81 followers · 231 posts · Server mastodon.social

Today’s moment of . I went to change my title to “Mr” at my local branch, and teller asked me if I wanted change my gender in their record as well. I told her I don’t have a . With a very professional—but very big—smile, she replied that, as far as they’re concerned, it doesn’t matter.

#transjoy #barclaysbank #grc

Last updated 2 years ago

Charles Casetti · @charlescasetti
81 followers · 231 posts · Server mastodon.social

Today’s moment of . I went to change my title to “Mr” at my local branch, and teller asked me if I wanted change my gender in their record as well. I told her I don’t have a . With a very professional—but very big—smile, she replied that, as far as they’re concerned, it doesn’t matter.

#transjoy #barclaysbank #grc

Last updated 2 years ago

Rajan Naidu Ⓥ · @Rajan
197 followers · 997 posts · Server mastodonapp.uk
Hesgen · @hesgen
285 followers · 531 posts · Server mas.to

I laughed at the headline, and then remembered that I live in , the high street of which is now all charity shops, barbers, nail bars and tattoo parlours. closed recently, leaving Lloyds as the only bank in town. Morrisons supermarket closed several years ago, and the building remains empty and boarded up.

The population of Royston is ~15k. This is , 2022-stylee.

bbc.co.uk/news/uk-63799670

#LittleBritain #barclaysbank #royston

Last updated 2 years ago

Secular_Girl · @secular_girl
24 followers · 76 posts · Server mstdn.ca

RT @more_whit@twitter.com

is funding the UK's single largest carbon emitter & the world's biggest tree burner, . Burning trees for energy isn’t clean, it isn’t green, and it’s time for Barclays to !

biofuelwatch.org.uk/2022/defun

🐦🔗: twitter.com/more_whit/status/1

#barclaysbank #drax #dropdrax #bigbadbiomass #betterwithoutbarclays

Last updated 2 years ago