For anyone worried about our #RobotOverlords, this is a reminder of the challenges of dealing with #telcos

- Jargon filled #marketing
- Flashy but functionally limited #websites
- Badly implemented first generation #chatbots
- Limited capacity #callCentres pushing the waiting times onto Customers
and soon, more content created by #llamas

#Managers often forget that #technology is a means to an end, not an end in itself

Do you know what annoys me about call centres?

"Your custom is important to us ..."

So important they put me oh hold for half-an-hour with dreadful music!

#Rant #CallCentres