Blair Pleasant · @blairplez
90 followers · 347 posts · Server noc.social

This company adopted . Here's what happened to its human workers - great article on impact of AI, especially in the - ow.ly/29Vw50O9QuE

#cctr #ai

Last updated 1 year ago

Blair Pleasant · @blairplez
90 followers · 340 posts · Server noc.social

Contact Lens for @amazon Connect evaluation capabilities are now GA - new ML capabilities designed to reduce the time managers need for manual reviews while identifying agent coaching needs. ow.ly/E5VX50NYBb9

#cx #cctr #CCaaS

Last updated 2 years ago

Blair Pleasant · @blairplez
90 followers · 339 posts · Server noc.social

Trends and Predictions for CCaaS and the Contact Center - @ucxusaexpo ow.ly/tKBJ50NY6l2

#custserv #cx #CCaaS #cctr

Last updated 2 years ago

Blair Pleasant · @blairplez
89 followers · 328 posts · Server noc.social

My latest research piece on The Growing Need for Knowledge Management in the on @BCstrat @Five9 @Avaya @Cisco @Genesys @eGain @Verint @NICECXone @salesforce ow.ly/ukE450NHe6I

#cx #ai #CCaaS #cctr

Last updated 2 years ago

Blair Pleasant · @blairplez
89 followers · 315 posts · Server noc.social

EC 2023 – All Abuzz About . My takeaways from . Video interviews with @NICECXone @cresta @srkolman @EdwinMargulies @EdifyCMO @edifycx @SpokePhone @jasonkerr @PolyCompany @BCstrat ow.ly/XPap50NAtHc

#cctr #CCaaS #ucoms #UCaaS #enterpriseconnect #ai

Last updated 2 years ago

Blair Pleasant · @blairplez
89 followers · 310 posts · Server noc.social

Webinar: Join @balto_ai for a Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. ow.ly/jPzn50Nxf58

#custserv #ai #cctr #CCaaS

Last updated 2 years ago

Blair Pleasant · @blairplez
89 followers · 309 posts · Server noc.social

If you're in collections, here's a @balto_ai webinar to put on your radar: Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. ow.ly/SjRX50NxI3T

#cctr

Last updated 2 years ago

Blair Pleasant · @blairplez
89 followers · 305 posts · Server noc.social
Blair Pleasant · @blairplez
88 followers · 286 posts · Server noc.social

Looking forward to my session next week at : Plus : What are the Use Cases, Where are the Hurdles? ow.ly/Eccu50Noqu3

#cx #cctr #ucoms #CCaaS #UCaaS #enterpriseconnect23 #ec23

Last updated 2 years ago

Blair Pleasant · @blairplez
88 followers · 284 posts · Server noc.social

New @balto_ai webinar with CEO Marc Bernstein - Empower Agents & Increase Efficiency with Real-Time Notetaker. Thursday, March 23rd at 1 pm CST ow.ly/F1M650Nlof3

#cctr #ai #cx

Last updated 2 years ago

Blair Pleasant · @blairplez
87 followers · 277 posts · Server noc.social

Great integration between @RingCentral and @balto_ai - RingCentral Adds AI Guidance App for Contact Centre. ow.ly/AXZA50NfZ1y

#CCaaS #cx #cctr

Last updated 2 years ago

Blair Pleasant · @blairplez
87 followers · 273 posts · Server noc.social

and customer engagement beyond the - what I’ve been talking about for years and years. Great to see @8x8 focusing on this.

#8x8analystupdate #cctr #cx

Last updated 2 years ago

Blair Pleasant · @blairplez
87 followers · 269 posts · Server noc.social

Nice to see @8x8 go all-in on
---
RT @KatieWMcPherson
Introducing @8x8 Intelligent Customer Assistant & 8x8 Supervisor Workspace for 8x8 + a platform-wide integration with . Read how these enhancements transform business & performance: bit.ly/3L7WK3U bit.ly/3mFXh2W
twitter.com/KatieWMcPherson/st

#8x8analystupdate #openai #ContactCenter #cctr

Last updated 2 years ago

Blair Pleasant · @blairplez
87 followers · 269 posts · Server noc.social

---
RT @arnoldjon
Am 1 of 12 @SCTCconsultants members speaking @enterprisecon - how many will you see? sctcconsultants.org/ @SteveLeaden @MelissaSwartz @DaveMichels @tbrannen @martha_buyer @EnglishEenglish @blairplez
twitter.com/arnoldjon/status/1

#collaboration #CCaaS #cctr #UCaaS #ucoms #hybridwork #enterpriseconnect

Last updated 2 years ago

Blair Pleasant · @blairplez
87 followers · 264 posts · Server noc.social

- interim CEO Sam Wilson on rapid pace of innovation and focus on

#cctr #8x8analystupdate

Last updated 2 years ago

Blair Pleasant · @blairplez
87 followers · 263 posts · Server noc.social

- it’s all about customer obsession - @8x8 is moving away from collaboration and focusing more on space.

#cctr #8x8analystupdate

Last updated 2 years ago

Blair Pleasant · @blairplez
86 followers · 257 posts · Server noc.social

Great to see more integrated & offerings - @Cisco Webex Contact Center Now Certified for @MicrosoftTeams Teams. ow.ly/KWwr50NbhNH

#cctr #ucoms #CCaaS #UCaaS

Last updated 2 years ago

Blair Pleasant · @blairplez
84 followers · 248 posts · Server noc.social

Really interesting article in the WSJ about in the . @NICELtd and @cresta are mentioned, but not sure it's in the most positive light. Be sure to read the comments - very eye opening. wsj.com/articles/ai-chatgpt-ch

#CCaaS #cx #cctr #ai

Last updated 2 years ago

Blair Pleasant · @blairplez
84 followers · 247 posts · Server noc.social

Really interesting article in the WSJ about in the . @NICELtd and @balto_ai are mentioned, but not sure it's in the most positive light. ow.ly/p7e750N8LVs

#CCaaS #cx #cctr #ai

Last updated 2 years ago

Blair Pleasant · @blairplez
84 followers · 243 posts · Server noc.social

According to @jdrosen2 (smartest man in the room) will totally disrupt various areas in the - QM, agent assist, digital channels. The new issue will be How to tame the beast . @Five9

#disruption #cxnation #cctr #chatgpt

Last updated 2 years ago