Blair Pleasant · @blairplez
90 followers · 347 posts · Server noc.social
This company adopted #AI. Here's what happened to its human workers - great article on impact of AI, especially in the #cctr - http://ow.ly/29Vw50O9QuE
Blair Pleasant · @blairplez
90 followers · 340 posts · Server noc.socialContact Lens for @amazon Connect evaluation capabilities are now GA - new ML capabilities designed to reduce the time managers need for manual reviews while identifying agent coaching needs. #CCaaS #cctr #CX http://ow.ly/E5VX50NYBb9
Blair Pleasant · @blairplez
90 followers · 339 posts · Server noc.social
Trends and Predictions for CCaaS and the Contact Center - #cctr #CCaaS #CX #custserv @ucxusaexpo http://ow.ly/tKBJ50NY6l2
Blair Pleasant · @blairplez
89 followers · 328 posts · Server noc.social
My latest research piece on The Growing Need for Knowledge Management in the #cctr on @BCstrat #CCaaS #AI #CX @Five9 @Avaya @Cisco @Genesys @eGain @Verint @NICECXone @salesforce http://ow.ly/ukE450NHe6I
Blair Pleasant · @blairplez
89 followers · 315 posts · Server noc.social
EC 2023 – All Abuzz About #AI. My takeaways from #EnterpriseConnect. Video interviews with @NICECXone @cresta @srkolman @EdwinMargulies @EdifyCMO @edifycx @SpokePhone @jasonkerr @PolyCompany #UCaaS #ucoms #CCaaS #cctr @BCstrat http://ow.ly/XPap50NAtHc
#cctr #CCaaS #ucoms #UCaaS #enterpriseconnect #ai
Blair Pleasant · @blairplez
89 followers · 310 posts · Server noc.socialWebinar: Join @balto_ai for a Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. #CCaaS #cctr #AI #custserv http://ow.ly/jPzn50Nxf58
Blair Pleasant · @blairplez
89 followers · 309 posts · Server noc.social
If you're in collections, here's a @balto_ai webinar to put on your radar: Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. #cctr http://ow.ly/SjRX50NxI3T
Blair Pleasant · @blairplez
89 followers · 305 posts · Server noc.social
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RT @evankirstel
LIVE at #enterpriseconnect w/ @Upstream_Works CEO Rob McDougall, Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success. #Cisco Preferred Solution Partner #CX #CCTR #custserv https://twitter.com/i/broadcasts/1mnxeRrorjbKX
https://twitter.com/EvanKirstel/status/1641095304622792705
#custserv #cctr #cisco #cx #software #ContactCenter #omnichannel #enterpriseconnect
Blair Pleasant · @blairplez
88 followers · 286 posts · Server noc.social
Looking forward to my session next week at #EC23 #EnterpriseConnect23 : #UCaaS Plus #CCaaS: What are the Use Cases, Where are the Hurdles? #ucoms #cctr #CX http://ow.ly/Eccu50Noqu3
#cx #cctr #ucoms #CCaaS #UCaaS #enterpriseconnect23 #ec23
Blair Pleasant · @blairplez
88 followers · 284 posts · Server noc.socialNew @balto_ai webinar with CEO Marc Bernstein - Empower Agents & Increase Efficiency with Real-Time Notetaker. Thursday, March 23rd at 1 pm CST #CX #AI #cctr http://ow.ly/F1M650Nlof3
Blair Pleasant · @blairplez
87 followers · 277 posts · Server noc.social
Great integration between @RingCentral and @balto_ai - RingCentral Adds AI Guidance App for Contact Centre. #cctr #CX #CCaaS http://ow.ly/AXZA50NfZ1y
Blair Pleasant · @blairplez
87 followers · 273 posts · Server noc.social
#CX and customer engagement beyond the #cctr - what I’ve been talking about for years and years. Great to see @8x8 focusing on this. #8x8AnalystUpdate
Blair Pleasant · @blairplez
87 followers · 269 posts · Server noc.social
Nice to see @8x8 go all-in on #cctr
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RT @KatieWMcPherson
Introducing @8x8 Intelligent Customer Assistant & 8x8 Supervisor Workspace for 8x8 #ContactCenter + a platform-wide integration with #OpenAI. Read how these enhancements transform business & #CCTR performance: https://bit.ly/3L7WK3U #8x8AnalystUpdate https://bit.ly/3mFXh2W
https://twitter.com/KatieWMcPherson/status/1634203136662593537
#8x8analystupdate #openai #ContactCenter #cctr
Blair Pleasant · @blairplez
87 followers · 269 posts · Server noc.social
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RT @arnoldjon
Am 1 of 12 @SCTCconsultants members speaking @enterprisecon - how many will you see? #enterpriseconnect #HybridWork #ucoms #ucaas #cctr #ccaas #collaboration https://www.sctcconsultants.org/ @SteveLeaden @MelissaSwartz @DaveMichels @tbrannen @martha_buyer @EnglishEenglish @blairplez
https://twitter.com/arnoldjon/status/1633837167440171008
#collaboration #CCaaS #cctr #UCaaS #ucoms #hybridwork #enterpriseconnect
Blair Pleasant · @blairplez
87 followers · 264 posts · Server noc.social
#8x8AnalystUpdate - interim CEO Sam Wilson on rapid pace of innovation and focus on #cctr
Blair Pleasant · @blairplez
87 followers · 263 posts · Server noc.social
#8x8AnalystUpdate - it’s all about customer obsession - @8x8 is moving away from collaboration and focusing more on #cctr space.
Blair Pleasant · @blairplez
86 followers · 257 posts · Server noc.social
Great to see more integrated #UCaaS & #CCaaS offerings - @Cisco Webex Contact Center Now Certified for @MicrosoftTeams Teams. #ucoms #cctr http://ow.ly/KWwr50NbhNH
Blair Pleasant · @blairplez
84 followers · 248 posts · Server noc.socialReally interesting article in the WSJ about #AI in the #cctr. @NICELtd and @cresta are mentioned, but not sure it's in the most positive light. Be sure to read the comments - very eye opening. #CX #CCaaS https://www.wsj.com/articles/ai-chatgpt-chatbot-workplace-call-centers-5cd2142a?campaign_id=9&emc=edit_nn_20230302&instance_id=86649&nl=the-morning®i_id=101905931&segment_id=126660&te=1&user_id=1a5abc62d7b75a43d31155d0899231fa
Blair Pleasant · @blairplez
84 followers · 247 posts · Server noc.socialReally interesting article in the WSJ about #AI in the #cctr. @NICELtd and @balto_ai are mentioned, but not sure it's in the most positive light. #CX #CCaaS http://ow.ly/p7e750N8LVs
Blair Pleasant · @blairplez
84 followers · 243 posts · Server noc.socialAccording to @jdrosen2 (smartest man in the room) #ChatGPT will totally disrupt various areas in the #cctr - QM, agent assist, digital channels. The new issue will be How to tame the beast . #CXNation @Five9 #disruption
#disruption #cxnation #cctr #chatgpt