"Perfection over product management leading to elimination of support teams" looks totally like a thought that's straight out of utopia.
Here's an attempt to explore the correlation b/w customer [support, customer success & customer championing].
https://mgmtinc.substack.com/p/customer-championing
#prodmgmt #CustomerService #customersatisfaction #championing #problems #CSM #customerexperience #customersuccess #support
#prodmgmt #customerservice #customersatisfaction #championing #problems #csm #customerexperience #customersuccess #support
Perfection over product management leading to elimination of support teams" is utopian.
Here's an attempt to explore the correlation b/w customer support, success & championing.
https://mgmtinc.substack.com/p/customer-championing
#prodmgmt #CustomerService #customersatisfaction #championing #problems #UX
#prodmgmt #customerservice #customersatisfaction #championing #problems #ux