#CityFail #CityRail #NSWTransport - The Opal+ trial ended yesterday. One expects that you would either turn it off at midnight and not in peak hour. Tap on detected, Tap off declines. Double charge for you.
I'm still peeved that their subscription service took more $ than was used and changing to PAYG meant they took that credit and said they won't pay me back.
A very classic example of a poor customer experience in the trial.

Still no power. Still haven't seen any crews in our neighborhood. 90+ hours. No update on power restoration timeline. No crews assigned. Nothing to salvage from the refrigerator and freezer. To say we're frustrated is an understatement. #austin #austinicestorm #cityfail

I guess we're going to lose everything but the pickles in our refrigerator, and everything in the freezer, after three days without power. I can't believe the major interactions near my house still don't have working traffic signals. Haven't seen one Austin Energy vehicle in our neighborhood. 220 homes in Skyview without power, no update on timeline for restoration. Mayor Watson, where are you? #Austin #cityfail #austinenergy #austinicestorm #Arborgeddon

#SydneyTrains #DigitalOpal - Transport NSW introduced a new trial to their Digital Opal card. It signs you up with a subscription which is charged weekly regardless of your usage.
Over Christmas I didn't use it and was charged over $60. I didn't understand this new pricing, so cancelled.
Apparently cancelling switches you to pay as you go! But they don't credit you back any $$ that were unused.
They finally emailed saying I've forfeited the money and am being charged moving forward.
#CityFail