On the 31st of July 2023 new FCA rules, referred to as the Consumer Duty, came into force for financial services firms.

This is a seismic shift in the expectations the Financial Conduct Authority has on #fintech firms.

The #FCA has positioned Consumer Duty as a catalyst for positive change with the overall expectation that it will ‘move the needle’ in terms of #customer #trust in the #financial services sector.

#ConsumerDuty #FinancialServices

https://wonderful.co.uk/blog/consumer-duty-its-our-bedrock