Day 21 #CQCAdvent

Professionals and family members, we spoke with attributed the positive outcomes people achieved to the managers and staff who placed people in the centre of the service.

Recruitment had not been difficult for the provider due to the good reputation they built on the market. They received applications without the need for advertising.

**No agency staff used, it's possible**

Hand in Hands, Hertfordshire https://www.cqc.org.uk/location/1-1724411627

#LearningDisability #Autism #CQCOutstanding

Day 20 #CQCAdvent

Staff worked in very close partnership with parents and carers to take positive risks which resulted in children and young people trying new activities, acquiring new skills and growing in confidence.

One young person with additional learning needs and physical disabilities was able to increase their use of indoor play equipment and had gone on to use further play activities

ROC Support Network, Newton Aycliffe https://www.cqc.org.uk/location/1-266663163

#LearningDisability #CQCOutstanding

Day 19 #CQCAdvent

People were supported by a consistent staff team who knew them well.

The operations director told us,

"The people we support are truly respected and valued as individuals. When our teams are seeing the results [of people achieving goals], they have been incredibly proud of their achievements and I believe this has continued to contribute to our very low attrition rate."

Rose Farm House, Ramsgate https://www.cqc.org.uk/location/1-116521828

#LearningDisability #Autism #CQCOutstanding

Day 18 #CQCAdvent

The provider used picture cards, non-verbal cues, social stories, group discussions with families and informal settings with others who used the service.

One person who used the service sat on the board of directors as a direct advocate for others who used the service.

Positive Support for You CIC, 7 Beresford Buildings, Middlesbrough https://www.cqc.org.uk/location/1-7166259712

#LearningDisability #Autism #CQCOutstanding

Day 17 #CQCAdvent

[Excellent] guidance for staff in the care plans, around how to recognise people's emotions and their mood state.

This included identifying when people needed encouragement, support, or time alone.

...worked hard to support people's morning routine in a positive way, as they had recognised the importance of this in determining whether someone would go on to have a positive day.

Care TaylorMade, Darlington https://www.cqc.org.uk/location/1-4910904984

#LearningDisability #Autism #CQCOutstanding

I've been poorly sick the last few days so am forever behind on #100DaysOfAirFrying and four days behind on #CQCAdvent will update both now, in between coughing fits.

Day 16 #CQCAdvent

Health professionals and advocates working with the service, praised the care provided.

"The one question you always ask yourself is would you want your family member to be at this placement, I would say yes without hesitation."

An advocate said, "If every service was of the quality of Fairmont then people with learning disabilities would be a lot better off."

Fairmont Residential Ltd, Stourbridge https://www.cqc.org.uk/location/1-145540428

#LearningDisability #Autism #CQCOutstanding

Day 15 #CQCAdvent

People told us their relatives always looked forward to visiting the service and expressed happiness when they knew they were due to attend.

The service understood people's communication needs and worked to help people develop these.

London Borough of Hammersmith and Fulham - Rivercourt Project Short Breaks https://www.cqc.org.uk/location/1-140858290

#LearningDisability #Autism #CQCOutstanding

Day 14 #CQCAdvent (even more behind than usual)

The atmosphere was very homely and welcoming.

One person told us "staff really care about you and are funny".

One staff member told us "We work in their home and we all absolutely respect them as they should be respected".

Redbourne, Gainsborough https://www.cqc.org.uk/location/1-9827720814

#LearningDisability #Autism #CQCOutstanding

Day 13 #CQCAdvent

One person with a complex health condition had been identified to move into an older person's nursing home for their health needs to be met.

The service worked responsively with health and social care professionals to develop the staff teams' skills and knowledge so the person could remain at the home and not move into accommodation with people who were much older than them.

The Old Hall, Fiskerton, Lincs https://www.cqc.org.uk/location/1-118422288

#LearningDisability #Autism #CQCOutstanding

Late again, Day 12 #CQCAdvent

Staff spoke positively about the support and leadership during the pandemic.

"My motivation comes not just from the challenges and rewards of helping people live independently in their own home, but also from the importance my employer places on developing my career. Every day is different, and I love the variety of care provided in the community."

Continued Care from
Oakville Ltd Harrogate https://www.cqc.org.uk/location/1-2104651636

#LearningDisability #Autism #CQCOutstanding

Day 11 #CQCAdvent

Another person's relative commented that despite the pandemic, people "were kept active and busy".

Several people told us about the allotment project and how they worked tirelessly, gardening, weeding and growing their own vegetables which then landed on their table in a form of healthy, organic produce-based meals during the summer.

Caprani Care Support Services, Banstead https://api.cqc.org.uk/public/v1/reports/e2648bb5-3791-4c11-ae63-7913ded87652?20221209130000

#LearningDisability #Autism #CQCOutstanding #Allotment

Behind on posting again. Sorry

Day10 #CQCAdvent

People were supported to maintain contact and spend time with their families.

One person told us, "[Staff] help to facetime my mum".

Relatives were consistently positive about how the staff had maintained contact with them.

Technology Centre, Ellesmere Port https://www.cqc.org.uk/location/1-6957740561 #LearningDisability #Autism #HumanRights

#Day9 of #CQCAdvent and another #CQCOutstanding care provider

"I have a lot of faith in the management. They are open to suggestion and they clearly know those they are supporting.

If they feel something won't work or is not in the best interests of someone they will say so.

It's a very good working relationship and I can see why people then move on to more independent accommodation."

195 Ashby Road, Burton on Trent https://www.cqc.org.uk/location/1-1700843168
#LearningDisability #Autism #HumanRights

I missed #Day8 of #CQCAdvent yesterday because I was distracted by this https://youtu.be/S1KqhKMbBaU

So you'll get Day 8 and 9 today.

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.

One person told us, "I think it's awesome living here. I can be independent. I work in an office and feel part of the team."

Guyatt House Care, Cambridgeshire https://www.cqc.org.uk/location/1-7628368579 #LearningDisability #Autism #CQCOutstanding

Day 7 #CQCAdvent

People felt consulted, empowered, listened to and valued as staff invested time discussing accessible ways for them to achieve their goals.

...highly knowledgeable and flexible staff...

carefully adapted how they cared for people, to reflect the most effective times and ways to work with them, so people's varying wishes and needs were truly promoted

First Key, Hereford https://www.cqc.org.uk/location/1-4695602718

#LearningDisability #Autism #CQCOutstanding #SocialCare #SocialWork #HumanRights

Day 6 #CQCAdvent

Learners continued to be supported to live fulfilled and meaningful lives, including opportunities to try new experiences, and do things they enjoyed.

One learner told us how staff supported them to pursue their interest in vintage cars, going out on trips and attending clubs.

Another learner had achieved a qualification in childcare.

Sunnyside House, Essex https://www.cqc.org.uk/location/1-116786462

#LearningDisability #Autism #SocialCare #SocialWork #HumanRights

Day 5 #CQCAdvent

Staff developed positive and trusting relationships with people, which fully promoted their dignity and safety, and ensured their human rights were understood and protected.

Staff had a clear understanding of people's sexual identity and how they should be supported to appropriately express their #sexuality, in a way that both empowered and protected them from harm

Woodhouse Cottage, Wakefield https://www.cqc.org.uk/location/1-130890690

#LearningDisability #Autism #SocialCare #HumanRights

Day 4 #CQCAdvent

Service was exceptionally personalised and supported people to make choices and develop their independence.

People had been supported to move into their own homes and enjoy a meaningful and fulfilled lifestyle, with community involvement and contact with family and friends.

People told us about their dreams and wishes for the future and the support in place to help them achieve them.

Support'ed Ltd, Plymouth https://www.cqc.org.uk/location/1-2011673807

#LearningDisability #Autism #SocialCare

Day 3 #CQCAdvent

Without exception, relatives and people living at the home consistently told us how caring and compassionate the staff team were, treating them with the upmost respect.

"They have effectively rescued my son from a downward spiral"

"It is excellent and I am very pleased with it. Outstanding, brilliant and I love it. Staff are lovely and very helpful. They make him very happy"

Church Road, Bolton https://www.cqc.org.uk/location/1-6877841642

#LearningDisability #Autism #CQCOutstanding #Love