The future of communication lies in #AI. Proliferation of touch points, skills shortage, even #consumers defending themselves against #AI-supported communications overload by businesses. We had lots to discuss and Gabriele Horcher must have almost felt like on the hot seat.

A great #CRMKonvo that begs for continuation.

https://youtube.com/live/4keiVoFtuqA?feature=share

Salespeople should be change agents for their #customer, yet are the most change averse people themselves. How to help them by being buyer centric is part of this great #CRMKonvo with Kevin Dixon of @boxxstep

#salessuccess #empathyinaction

https://youtube.com/live/0lUNcvjbARc

Is #industrycloud overhyped or a thing?

MyPoV: There surely is too much hype. Are they prime time ready? No.

My wish (OK, Christmas is past for this year, but still ...): May #industrycloud turn into #industrysolution (again).

Thanks to Jon Reed for his candid views in our #CRMKonvo and this article

https://zurl.co/3qBT

What is important in the area of #conversationalAI #CAI right now? Sascha Poggemann of @Cognigy spills the beans in this great #CRMKonvo.

https://zurl.co/hivB

#CX #EX

What is important in the area of #conversationalAI #CAI right now? Sascha Poggemann of @Cognigy spills the beans in this great #CRMKonvo.

https://zurl.co/hivB

#CX #EX