Customer Focus is Central to Lean Thinking

https://evop.blogspot.com/2012/04/customer-focus-is-central-to-lean.html

...Lean is also very concerned with customer value. From that perspective usability is directly relevant and fits perfectly in the lean context. Lean focused on the ideas of usability for customers in the world of physical products. Usability of software fits with this perfectly...

#management #lean_thinking #usability #customer_focus

@hubyrod
I have read Creativity, Inc and I thought it was great.

I wrote a blog post about it

https://deming.org/creativity-inc-using-demings-ideas-at-pixar/

"To me it seems like Pixar really has done a great deal to focus on what is important in order to create delight in their customers. And the explanations in Ed’s book seem to provide a sensible view on what Pixar was trying to do to create an organization that created exceptional movies."

#management #customer_focus #creativity