How can pharma commercial organisations achieve true customer-centricity?

It starts with creating the right foundations for omnichannel success.

Read more in my latest article for PME magazine.

https://www.pmlive.com/pme#/reader/49600/228237

#pharma #lifesciences #CX #customerexperience #customerexcellence #omnichannel

🚨💯😃
Passez une belle fin de semaine! Have a great weekend

Trois choses à faire cette fin de semaine;
1- Prenez le temps de respirer et de retrouver la pleine conscience
2- Déconnexion numérique (le plus possible 😁)
3- Activité Physique et repos, oh yes!

Pour plus de trucs, n'hésitez pas à me rejoindre
📧info@sylvain-cloutier.com

Citation inspiré de chatgpt
#gestiondeprojet, #intrapreneurship, #metalfabrication, #customerexperience #personaldevelopment

Customers don't recall an experience by the sum of every moment, there are only 2 key experiences that they base their overall experience on.
#CustomerExperience #NPS #JourneyMap #CX #PeakEndRule #XFiles #CustomerPsychology

https://youtu.be/v0thnt4CF-k

What if you could combine most of the benefits of jet bridges & mobile stairs into one single accessible equipment compatible with smaller airports? Federally-owned Brazilian #airport operator Infraero did it a few years ago with the ELO system! 😉✈️ #accessibility #airports #AirTravel #CustomerExperience

However, we've also encountered plenty of business owners who admitted they didn't think their old websites were problematic until they got a stern letter from an attorney.

Read more 👉 https://lttr.ai/AExOy

#websiteROI #userexperience #customerexperience #UX

🎧Sometimes, judging a book by its cover, or in this case, a song by its snippet, might reveal more than we think.

🎵 These fleeting moments can surprisingly reflect our overall liking or disliking of the entire musical masterpiece.

Read my full article on Medium to explore this idea further 👇

https://medium.com/illumination/how-long-does-it-take-us-to-like-a-song-a0dadd429b65
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#Music #AudioBranding #CustomerExperience #MarketingInsights #DigitalMarketing #audio #sound #marketing

https://medium.com/illumination/how-long-does-it-take-us-to-like-a-song-a0dadd429b65

First #Monday morning #email. An angry customer who couldn't access their email on their mobile all weekend, while everything worked fine on their computer. I checked the logs and noticed they were entering the wrong login credentials (a typo in the username). I pointed it out, and they admitted to having changed their phone recently, probably mistyping the data on the new one. A double check before sending a fiery email would have been wiser 😉

#CustomerExperience #TechSupport #Communication #LessonsLearned #IT #SysAdmin

Join us for workshops on #EthicalAI and conscious #CustomerExperience in the UK's capital on 23 September!

Choose your preferred workshop, learn, share ideas, and network with other #retail professionals.

Follow our page to stay up-to-date: https://l1nk.dev/8U10L

I'm starting to no longer tolerate the commercial philosophy of today's world. I understand that selling is an art and that one must highlight strengths and conceal weaknesses, but enough is enough. If you have a 5 Mbit/sec connection and 20 TB of data moved daily, can you explain to me how I could put your server 'in the cloud'? I explain everything, and the response is: 'but everyone else is doing it, why can't we?' I've decided that soon I'll do without this client, even if they pay regularly. I'm tired of reasoning with those who prefer slogans over detailed and practical explanations. #CommercialPhilosophy #CustomerExperience #TechIssues

How "Wonder" Can Empower Your Sales & Marketing Efforts - a blog by @TBorreson11 https://buff.ly/3W5MPza #personalbranding #networking #community #digitaltransformation #digitalmarketing #digitalselling #socialselling #belonging #culture #customerexperience #businessintelligence

By working closely with the members of the Customer Advisory Board, Spryker aims to gain valuable strategic insights to identify new market and product opportunities, and replicate the success of its current customers.
https://t.co/joN63g94sK #community #customerexperience

Your product isn't just about what it does.

It's also about how it makes people feel.

So, go the extra mile to create positive emotions around your brand. 

It'll make all the difference! 🌟

#CustomerExperience #BrandEmotion

🌟 Scopri come l'innovazione guidata dall'Intelligenza Artificiale sta migliorando drasticamente il Servizio Clienti. Leggi il nostro ultimo articolo per approfondire! 💻 🚀https://rafaelpatron.com/blog/ai/intelligenza-artificiale-e-innovazione-servizio-clienti/

#CustomerExperience #Innovazione #IntelligenzaArtificiale #IA #Tecnologia

Bringing Special Events to a Brewery - As brewers are looking to grow the bottom line, increase visibility, and go beyond just beer service, having a plan and infrastructure in place for private events can be a boon.

In this EXPERT TOPIC article, @john.holl shares ideas for special events that breweries can use outside of normal operating hours to add to their bottom line in a significant way.

Read the article here 👉 https://zurl.co/guUA

#breweries #craftbrewery #customerexperience

I need to apply to more jobs...

#HireMe #LookingForWork #TechnicalSupport #CustomerExperience 🛟

When you present, do you create a memorable experience with energy, authenticity and insight? https://buff.ly/42JmdWo via @DLAIgnite #socialselling #digitalselling #sales #salestips #salesleader #marketing #leadership #business #customerexperience

More Content Doesn't Matter UNLESS... A Blog by @TBorreson11 https://buff.ly/3C7HBJX #digitaltransformation #digitalmarketing #digitalselling #socialselling #customerexperience #marketing #MarketingDigital #MarketingStrategy #marketingagency #MarketingTips

When you present, do you create a memorable experience with energy, authenticity and insight? https://youtu.be/hSehYBvRzVk via @DLAIgnite #socialselling #digitalselling #sales #salestips #salesleader #marketing #leadership #business #customerexperience

Amazon: We're going to deliver your package overnight. It'll arrive between 7-11 AM

Also Amazon: You were in the shower at exactly 7 AM, so we're not going to deliver your package since your apartment building's door was locked.

Fuck off, Amazon.

#deliveries #customerexperience

Transform your CSM role with social selling mastery @TomJParkinson @GoAccelerateNow goaccelerate.org/blog/unlocking-the-power-of-social-selling-for-csms #socialselling #digitalselling #customersuccess #edtech #revops #sales #salestips #salesleader #customerservice #CustomerExperience #salesforce