How ISVs are driving #CustomerRetention by enabling #UniqueExperiences in #MicrosoftTeams

Microsoft Teams provides opportunities for independent software vendors to deliver enhanced customer value by either creating new collaborative user experiences or enhancing existing ones. Let's explore how several ISVs [...]
https://bit.ly/43L3AlW #Teams #customer #app #employee #work
Source: Microsoft Tech Community Teams Blog

In today's highly competitive marketplace, a strong brand identity is crucial for success. It sets you apart from the competition and builds trust with your audience...

Read more here👇🏼👇🏼

https://www.linkedin.com/posts/ajayiopeyemidavid_brandidentity-brandloyalty-customerretention-activity-7030819101191094273-usu1?utm_source=share&utm_medium=member_android

#brandidentity #brandloyalty #customerretention #sales #competitivemarketplace #brand #experience #success #investing #power #logodesign #branding #branddesign #business #entrepreneur #work

I knew we were good just didn’t quite realise how good or how our clients see us 😀 #goodpr #customerretention #clientcomms

A startup Butter Payments raised a big chunk of change ($22M!) from VC's to fight #churn due to failed payments.

https://fintechmagazine.com/articles/payments-churn-innovator-butter-raises-22mn-in-funding.

Note that we did the same thing for Zuora customers while I was leading the #datascience team there: https://investor.zuora.com/financial-news/press-release-details/2021/Zuora-Collect-AI-Helps-Companies-Recover-Up-to-20-More-Subscription-Revenue/default.aspx.

So while Butter Payments might not be as innovative as the press release makes it sound, its safe to say that #ai based payment optimization for #customerretention has fully arrived!

@Gartenberg I'm in the #Panera #UnlimitedSip club and every time I start to cancel because of the price increase they implemented earlier this year, they either give me a reduced $3.99 rate for 3 months, or 3 free months.

I'm still a member. #CustomerRetention

Don't lose customers due to poor #webdesign! A study found that 38% of people will stop engaging with a website if the layout and content are unattractive. #uxdesign #seo #digitalmarketing #marketing #webdev #usability #ecommerce #branding #contentmarketing
#customerretention

The FTC is protecting customers right to #churn! https://www.ftc.gov/news-events/news/press-releases/2021/10/ftc-ramp-enforcement-against-illegal-dark-patterns-trick-or-trap-consumers-subscriptions. #subscription #subscriptioneconomy #customerretention

The increasing price tag of acquiring new customers is also the increasing cost of replacing customers who decide to leave.

This can be a significant financial burden, particularly if you're neglecting to address customer needs or concerns through poor communication, long wait times, or other ineffective means.

It's important to regularly evaluate your customer acquisition and retention strategies to ensure they are cost-effective and align with your business goals.

#CAC #CustomerAcquisition #CustomerRetention #Sales #Growth #BusinessGrowth

Hello data people, my #introduction on mastodon: I am a #datascientist and #machinelearning engineering leader, with a PhD from Caltech in Computation & Neural Systems.
I am the author of the book Fighting #Churn with #Data, The #science and strategy of #customerretention. I am currently the Director of Machine Learning at OfferFit.ai.

Also, I #livestream #datascience on twitch, and in fact I am streaming TODAY (Sat 12-Nov) @ 2PM pacific - join me if you can… https://www.twitch.tv/carl24k_datascience

#customerretention
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RT @qikipedia
In 2014, a Chinese noodle shop was caught adding opium to their noodles in order to keep customers coming back.
https://twitter.com/qikipedia/status/1361253921621086212