Found a wallet in the parking lot. Had an AmEx in it. So I called AmEx saying, “I don’t want this poor person to have all their cards canceled, so would it be possible for you to reach out to them and let them know we found the wallet?

Sure, we can help, says the rep. What’s the card number?

I give them the card number.

“Ok, we’ll cancel the card and if they call in we’ll tell them that their wallet was found.”

“No, I thought you were going to call them, and NOT cancel the card?”

“I’m sorry, we don’t contact our customers directly. They’ll eventually call us to report the card lost.”

#$&@@#$. So much for trying to be a Good Samaritan.

#AmEx #CustomerServiceFail

I am a very grumpy penguin today :skeleton_mad:

First, bloody #Qantas

The grandpenguins kindly took the chick with them on their recent trip to Perth.

They were booked to return on the domestic leg of an international flight.

We checked the Qantas website and it clearly states that minors do not need ID for such flights. Only accompanying parents/guardians do.

Nevertheless, once they all got to the airport they were hassled about the chick's lack of ID.

Frantic phone calls to me...

Me frantically sending photos of whatever ID I could find... (Not much - how many young chicks have any kind of ID?!?!)

Even though we pointed out the information on the website, they were told that in Perth they have different rules

:skellysplode: :skellysplode: :skellysplode:

They were bumped from the flight

Luckily, were able to get seats on another flight to return home the same day.

So we have all been reunited.

As you can imagine, a formal complaint is being drafted asap.

#CustomerServiceFail
#Qantas
#FuckQantas

Me: The links provided by your welcome email don't work

Company Rep: 'Thank you for your email. We are aware of this issue and currently working on a fix. Please check back later!'

#customerServiceFail

I signed into #birdsite for this?
#FedEx #CustomerServiceFail #YallNeedAnEmailAddress

Desperately trying to recover my inner calm after an encounter with a mansplainer earlier today.
#DailyDiva
#DespondentDiva
#CustomerServiceFail

Desperately trying to recover my inner calm after an encounter with a mansplainer earlier today.
#DailyDiva
#DespondentDiva
#CustomerServiceFail

After spending most of today on the telephone dealing with various organisations, I have decided that, in this day and age (as far as the UK is concerned anyway) Customer Service is merely a myth! It should be renamed "Take It Or Leave It". #customerservices #customerservicefail

After spending most of today on the telephone dealing with various organisations, I have decided that, in this day and age (as far as the UK is concerned anyway) Customer Service is merely a myth! It should be renamed "Take It Or Leave It". #customerservices #customerservicefail

You can contact our customer service on
0900 - 0 f#cks are given

#CustomerService #customerservicefail

Some 20 days later, @BestBuy and @GeekSquad finally get my refrigerator fixed. Can you say terrible customer service? I know I can. They spun a web of misdirection, deceit, and lies. I would avoid their protection plans at all costs! #CustomerServiceFail

"voice calls are “unscalable, inefficient, and expensive”...implementing a three-to-one live chat...would have one agent servicing three customers at a time" #customerservice #customerservicefail

Frontier Airlines shut down its customer service phone line - The Verge
https://www.theverge.com/2022/11/27/23480167/frontier-airlines-shut-down-customer-service-phone-line

Day 8, 9 phone calls and 2 store visits and still no tech to fix my fridge. Nothing but lies from @GeekSquad call center. They tell me to go to the store, the store says you have to call. Avoid @BestBuy & @GeekSquad at all costs. #CustomerServiceFail