Viktor Nagornyy · @viktor
168 followers · 796 posts · Server me.dm

When you get customers, you have to offer support. Support requests are not always sunshine and roses. You need to know how to respond in a positive way, keeping your tone in check.

For maintainers, this applies to issues on GitHub and other public support channels you offer.

➡️ helpscout.com/helpu/customer-s

#opensource #buildinpublic #custserv #customerservice #business #customersupport #saas #foss #startups

Last updated 1 year ago

Blair Pleasant · @blairplez
90 followers · 339 posts · Server noc.social

Trends and Predictions for CCaaS and the Contact Center - @ucxusaexpo ow.ly/tKBJ50NY6l2

#custserv #cx #CCaaS #cctr

Last updated 2 years ago

Blair Pleasant · @blairplez
89 followers · 334 posts · Server noc.social

.@dialpad is on a roll - surpassed $200M in ARR, and announced a series of major generative advancements to transform how companies communicate, collaborate, and sell. Meeting recaps, RT guidance, & more. ow.ly/f42950NLfBe

#custserv #cx #CCaaS #ai

Last updated 2 years ago

Blair Pleasant · @blairplez
89 followers · 319 posts · Server noc.social

So whose tech will the IRS be using? "the I.R.S. intends to become a “digital first” organization that provides “world class” service to taxpayers. ..will allow easier communication with the I.R.S. ow.ly/KLw350NEbJ0

#CCaaS #cx #custserv

Last updated 2 years ago

Blair Pleasant · @blairplez
89 followers · 310 posts · Server noc.social

Webinar: Join @balto_ai for a Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. ow.ly/jPzn50Nxf58

#custserv #ai #cctr #CCaaS

Last updated 2 years ago

Blair Pleasant · @blairplez
89 followers · 305 posts · Server noc.social
Viktor Nagornyy · @viktor
29 followers · 103 posts · Server fosstodon.org

Waiting in the line at a bank. Guy in front of me tells the teller she was rude to the customer before him (she wasn't). Then proceeds to be rude to the teller because his account is locked & he has to call a number to deal with it 🤣🤣

#irony #ironic #custserv #retail #banking

Last updated 2 years ago

Primesoft · @Primesoft
0 followers · 158 posts · Server mastodon.social

Build customer service bots using @Chatbotcom and help users visiting your store: lc.chat/b1LKH

#chatbots #custserv #cx

Last updated 2 years ago

Primesoft · @Primesoft
0 followers · 141 posts · Server mastodon.social

Build customer service bots using @Chatbotcom and help users visiting your store: lc.chat/b1LKH

#chatbots #custserv #cx

Last updated 2 years ago

Primesoft · @Primesoft
0 followers · 87 posts · Server mastodon.social

Build customer service bots using @Chatbotcom and help users visiting your store: lc.chat/b1LKH

#chatbots #custserv #cx

Last updated 2 years ago

Primesoft · @Primesoft
0 followers · 32 posts · Server mastodon.social

Build customer service bots using @Chatbotcom and help users visiting your store: lc.chat/b1LKH

#chatbots #custserv #cx

Last updated 2 years ago

Primesoft · @Primesoft
0 followers · 32 posts · Server mastodon.social

Build customer service bots using @Chatbotcom and help users visiting your store: lc.chat/b1LKH

#chatbots #custserv #cx

Last updated 2 years ago

Joe Taylor Jr. · @joetaylorjr
125 followers · 66 posts · Server openmic.day

As someone who has worked with "talent" in various capacities for my whole career — yeah, this rings true.

"Over the years, our staff members were told to... cover up infidelities, cover up relapses, buy alcohol, buy drugs, set off fireworks, and put out literal fires... (There were also some very nice people; you cling to the memories of the very nice people.)"

theatlantic.com/ideas/archive/

#talentmanagement #management #hr #custserv

Last updated 2 years ago

Blair Pleasant · @blairplez
78 followers · 187 posts · Server noc.social

Many of us can relate to this -
The death of the customer service hotline - Need to call Facebook? Frontier? Good luck. via @voxdotcom ow.ly/J18S50MGaQY

#cctr #custserv #cx

Last updated 2 years ago

Blair Pleasant · @blairplez
78 followers · 178 posts · Server noc.social

Some great insights here on and
---
RT @Fonolo
Introducing the first episode of ! 🎬 Join our team of experts, including, @CXCreator, @blairplez, @Hyken, @SueDuris, @shaiberger, @srgreenhaus, @dbeaumont266, @jtwatkin, as they share predictions for the future of ! Click to watch now! 🍿➡️hubs.li/Q01zlKvv0 twitter.com/i/web/status/16186
twitter.com/Fonolo/status/1618

#cx4now #custserv #cctr #cx

Last updated 2 years ago

Blair Pleasant · @blairplez
78 followers · 169 posts · Server noc.social

And for the full @Zendesk survey report on CX Trends 2023 and how immersive is shaping the future of business - - ow.ly/fT1x50Mwol4

#custserv #CCaaS #crm #cx

Last updated 2 years ago

Blair Pleasant · @blairplez
78 followers · 169 posts · Server noc.social

Insights from the recent @Zendesk customer survey - Immersive customer experience is only a few steps away. ow.ly/lniX50Mwof3

#custserv #cx #CCaaS #crm

Last updated 2 years ago

Blair Pleasant · @blairplez
79 followers · 160 posts · Server noc.social

Tomorrow at 1 PM CT, join me and Lior Torenberg from @balto_ai's research team, for this webinar to learn how contact center leaders can capitalize on the profit- and value-driving potential of their !

Register here: bit.ly/3w91JbU

#custserv #cx #CCaaS #cctr

Last updated 2 years ago

Blair Pleasant · @blairplez
78 followers · 129 posts · Server noc.social

Hope you can join the webinar - Turn Your Contact Center Into a Profit Center . Thursday, January 19th at 1 pm CT. @balto_ai ow.ly/TE3h50Mqw13

#CCaaS #cctr #custserv #cx

Last updated 2 years ago

Blair Pleasant · @blairplez
77 followers · 123 posts · Server noc.social

.@Genesys and @awscloud plan to expand joint development and go-to-market strategies to help mutual clients accelerate their digital transformations and cloud strategies. ow.ly/hMjT50Mn4Cj

#cctr #CCaaS #custserv #cx

Last updated 2 years ago