When you get customers, you have to offer support. Support requests are not always sunshine and roses. You need to know how to respond in a positive way, keeping your tone in check.

For #opensource maintainers, this applies to issues on GitHub and other public support channels you offer.

➡️ https://www.helpscout.com/helpu/customer-support-tone/

#buildinpublic #custserv #customerservice #business #CustomerSupport #saas #foss #startups

Trends and Predictions for CCaaS and the Contact Center - #cctr #CCaaS #CX #custserv @ucxusaexpo http://ow.ly/tKBJ50NY6l2

.@dialpad is on a roll - surpassed $200M in ARR, and announced a series of major generative #AI advancements to transform how companies communicate, collaborate, and sell. Meeting recaps, RT guidance, & more. #CCaaS #CX #custserv http://ow.ly/f42950NLfBe

So whose #custserv tech will the IRS be using? "the I.R.S. intends to become a “digital first” organization that provides “world class” service to taxpayers. ..will allow easier communication with the I.R.S. #CX #CCaaS http://ow.ly/KLw350NEbJ0

Webinar: Join @balto_ai for a Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. #CCaaS #cctr #AI #custserv http://ow.ly/jPzn50Nxf58

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RT @evankirstel
LIVE at #enterpriseconnect w/ @Upstream_Works CEO Rob McDougall, Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success. #Cisco Preferred Solution Partner #CX #CCTR #custserv https://twitter.com/i/broadcasts/1mnxeRrorjbKX
https://twitter.com/EvanKirstel/status/1641095304622792705

Waiting in the line at a bank. Guy in front of me tells the teller she was rude to the customer before him (she wasn't). Then proceeds to be rude to the teller because his account is locked & he has to call a number to deal with it 🤣🤣

#irony #ironic #custserv #retail #banking

Build customer service bots using @Chatbotcom and help users visiting your store: #chatbots #custserv #CX https://lc.chat/b1LKH

Build customer service bots using @Chatbotcom and help users visiting your store: #chatbots #custserv #CX https://lc.chat/b1LKH

Build customer service bots using @Chatbotcom and help users visiting your store: #chatbots #custserv #CX https://lc.chat/b1LKH

Build customer service bots using @Chatbotcom and help users visiting your store: #chatbots #custserv #CX https://lc.chat/b1LKH

Build customer service bots using @Chatbotcom and help users visiting your store: #chatbots #custserv #CX https://lc.chat/b1LKH

As someone who has worked with "talent" in various capacities for my whole career — yeah, this rings true.

"Over the years, our staff members were told to... cover up infidelities, cover up relapses, buy alcohol, buy drugs, set off fireworks, and put out literal fires... (There were also some very nice people; you cling to the memories of the very nice people.)"

#talentmanagement #management #hr #custserv

https://www.theatlantic.com/ideas/archive/2023/01/chateau-marmont-hotel-boycott-union/672879/

Many of us can relate to this -
The death of the customer service hotline - Need to call Facebook? Frontier? Good luck. via @voxdotcom #CX #custserv #cctr http://ow.ly/J18S50MGaQY

Some great insights here on #CX and #cctr #custserv
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RT @Fonolo
Introducing the first episode of #CX4Now! 🎬 Join our team of experts, including, @CXCreator, @blairplez, @Hyken, @SueDuris, @shaiberger, @srgreenhaus, @dbeaumont266, @jtwatkin, as they share predictions for the future of #CX! Click to watch now! 🍿➡️https://hubs.li/Q01zlKvv0 https://twitter.com/i/web/status/1618657464152625152
https://twitter.com/Fonolo/status/1618657464152625152

And for the full @Zendesk survey report on CX Trends 2023 and how immersive #CX is shaping the future of business - #CRM #CCaaS #custserv - http://ow.ly/fT1x50Mwol4

Insights from the recent @Zendesk customer survey - Immersive customer experience is only a few steps away. #CRM #CCaaS #CX #custserv http://ow.ly/lniX50Mwof3

Tomorrow at 1 PM CT, join me and Lior Torenberg from @balto_ai's research team, for this webinar to learn how contact center leaders can capitalize on the profit- and value-driving potential of their #cctr! #CCaaS #CX #custserv

Register here: https://bit.ly/3w91JbU

Hope you can join the webinar - Turn Your Contact Center Into a Profit Center . Thursday, January 19th at 1 pm CT. @balto_ai #CX #custserv #cctr #CCaaS http://ow.ly/TE3h50Mqw13

.@Genesys and @awscloud plan to expand joint development and go-to-market strategies to help mutual clients accelerate their digital transformations and cloud #CX strategies. #custserv #CCaaS #cctr http://ow.ly/hMjT50Mn4Cj