Good article on "Forging genuine customer experiences through AI" by @jdrosen2. Collaborative intelligence - Pulling together the right balance of human empathy and judgment, with the speed and scale of AI. #CX #CCaaS #custserve http://ow.ly/hVQF50N3WHV

A new #cctr suite from @salesforce -Einstein Conversation Insights, Identity Verification, Action Launcher, and more. #CX #custserve #CCaaS http://ow.ly/pXy650N0WQX

How cool is this? @NICECXone Announces Industry’s First Conversational #CX With #ChatGPT -Enabled CXone. I'm sure others will follow. #cctr #custserve http://ow.ly/MRUx50MCZIg