@hanyo I’m setting up the #CXM program for Canada’s largest biotech company. We are “scientists helping scientists”
I align with #cxpa www.CXPA.org but mostly have an interest in improving tangible and intangible customer value.
From the organizational Perspective, I believe in a strategic #CXM maturity approach, with org-wide capabilities that drive intended outcomes.
#cx is very multidimensional, so I am open to any framework that we can incorporate and integrate