Hello, here your Thursday's regular appointment with Alx's rants on her #ServiceDesign course.
Today's class started with 'customers expectations' and how we have become more and more demanding consumers. Ofc, no mention on how commercial services are in reality designed to lock customers in an evil journey of falsely created expectations that actually increase customers self-entitlement, because selfish people are the ones that spend more money.

#DesignRant

I'm on a second week of a service design course, and tbh this idea of design being the ultimate saviour of everything in life is in itself an arrogant assumption by designers that somehow need a lot of ego boost, because the sad truth is that the most of 'innovation design' or 'disruptive design' is just tinkering and aesthetic.

#Design #DesignRant #DesignResearch
#ServiceDesign

The older I get, the more tiresome I find the never ending defending and proving that, as designers, we actually know what we're doing. #designrant