No app, no entry: How the digital world is failing those without tech. The elderly, the poor and the unbanked are among the marginalised groups being excluded from our #cashless society.

“…improved efficiency doesn’t necessarily lead to greater wellbeing.”
https://www.theguardian.com/technology/2023/aug/20/no-app-no-entry-how-the-digital-world-is-failing-the-non-tech-savvy
#DigitalExclusion #DigitalProducts #SystemDesign

It's often said that it's 'just' elderly people who experience digital exclusion. Two things here: a/ 'just' implies that's somehow OK; b/ it's not true. Statistics cited in my evidence on digital exclusion to the House of Lords include: 'Only 41% of people in work in the UK have the full set of digital skills needed for work … further, 8% do not have any of the essential workplace digital skills at all' https://committees.parliament.uk/writtenevidence/119310/html/ #DigitalExclusion #DigitalSkills

Looking forward to our #connect23 online event tomorrow. I'll be co-facilitating with the lovely Darran Gillan.

We will be discussing how to make sure #DigitalInclusion is a priority for everyone, so all your service users can access all the online services they need to.

Join us to help eradicate #DigitalExclusion in #Scotland.
Book now at buff.ly/3KLi7YA

@QasimRashid

That is a very fair point. in the #uk there is a real issue with #digitalexclusion of poor people and the resulting lack of easy access to #publicservices.

Woman, 91, loses account and pension after Barclays declares her dead

I rage against the digital exclusion of the old and vulnerable.

Roper’s ordeal highlights the obstacles facing vulnerable customers who do not have access to online banking. A Barclays customer for 65 years, she is unable to cope with the automated menus on the customer service phone line and, since her local branch closed, she is forced to take two buses to the next town to withdraw money and manage her account.

The only available appointment to request the account change was at a branch 23 miles away where staff did not know her. She brought the required documents, but the bank refused to proceed with the requested name change because she could not recall her little-used pin number.

#barclays #barclaysbank #digitalexclusion

https://www.theguardian.com/money/2023/mar/07/barclays-dead-pension-bank-account-phone-energy?CMP=Share_AndroidApp_Other

Digital Exclusion . . . again! Old Geezer Show, Saturday 4 March
No-one much seems to be looking, but the latest changes in the UK's electoral system seems likely to disenfranchise quite a few citizens!
Not everyone has a form of photographic identification, especially older people who don't have things like bus passes, and who aren't online in any way.
#oldGeezerShow #digitalexclusion #olderpeople
https://youtube.com/live/ORCwbRnJ5C0

"Digitalisation by default excludes rather than includes people and requires analogue inclusion as well."

This week on the #DigitalSociety, by @DSouter_ictDA:

https://www.apc.org/en/node/38485/

#DigitalDivide #DigitalInclusion #DigitalExclusion

‘It’s discrimination’: millions of Britons frozen out in the digital age #DigitalExclusion #DigitalPoverty https://www.theguardian.com/money/2022/nov/26/britons-digital-banking-shopping-parking?CMP=share_btn_tw

"The Digital Poverty Alliance – a group of charities ... estimates there are as many as 11 million people in the UK who are struggling to deal with the tech-only options that have become the new normal."

https://www.theguardian.com/money/2022/nov/26/britons-digital-banking-shopping-parking
#Apps #DigitalPoverty #DigitalExclusion

Action in Greater Manchester on #DigitalPoverty and #DigitalExclusion

https://twitter.com/greatermcr/status/1589958415551447040?t=NOvpoZnnrFUEOA3kGfPY2A&s=09

And for a link to the site that works: https://www.greatermanchester-ca.gov.uk/what-we-do/digital/get-online-greater-manchester/greater-manchester-wide-support/the-greater-manchester-databank/

"The National Databank is a 'food bank for connectivity data’, helping thousands of vulnerable people to get connected by giving community groups and charities access to free data."

That "food bank" is a commonly understood and accepted term is bleak.

#PublicHealth #Poverty

Off to the #criminology coal face! Today I’m working on a report for the #WelshGovernmet which funds my project. I’m largely reporting on the findings of a survey on #digitalexclusion among offenders that I conducted over the summer #socialresearch