As someone who worked as a directory assistance operator for more years than I want to recall, I'm happy to see this job disappear. Despite (usually) being a union job, the working conditions sucked. The pace was too fast -- and kept getting faster -- and the anonymity of the callers brought out all their meanness and bad behavior. It was the most stressful and least satisfying job I've ever had.

#411 #DirectoryAssistance #telephones

https://www.cnn.com/2023/01/07/business/telephone-operators-411-att-ctpr/index.html