Hey! Telecom verdubbelt databundels.
https://www.heytelecom.be/

#heytelecom #orangebe #telecombe #telecom

Looks like #HeyTelecom increased their data caps on their plans: instead of 10gb for 15e, it's now 20gb for 15e.

Insane amount of data for me ;)

@jan I jumped on a promo by them. But that was not the main reason I changed providers.
#MobileVikings, as it became a part of #Proximus caused connection issues on my commuting route (train). The place where I would use a #mobileconnection most often. Mobile Vikings used the #Orange network which always worked for me. #HeyTelecom does still use that network.
After more than 3 months of use I am happy to have made the switch

Got another followup call from #HeyTelecom to check if everything is OK now.

For a budget brand I'm honestly impressed.

Things went wrong. Shit happens. But I cannot fault their customer service.

I can't say I'm surprised the transfer did not go through. So I guess I get to contact #HeyTelecom again tomorrow, as today is a public holiday.

Or maybe something magical happens tomorrow?

Yesterday finally received the actual #HeyTelecom Sim card, which is rendered useless (and the activation didn't work anyway).

But I also got a phone call in which they told me the issues got resolved and the transfer would go through within 24h.

And, lo and behold, today I got an sms confirming just that!

Let's see if that transfer actually DOES go through now.

Trying to do a cell phone number transfer from #Proximus to #HeyTelecom (an online-only brand of #Orange)... It's a bit of a faff.

First, had to remove this number from the company plan to a prepaid card at the same provider. That was done quickly.

Ordered a transfer to Hey, and now the fun starts...

After a few days of hearing crickets, I contact Hey. They tell me an error happened, the SIM had not been activated. This was 100% my fault - I had assumed activating the SIM was silly if I would just transfer it anyway. But that was a requirement, so I did it, and the Hey people restarted the porting request. Should get my SIM soon.

Few more days of crickets, contact them again. Seems there was a strike at the office where the SIMs are shipped, please be patient.

Another day or two go by, nothing. Contacted them again, seems the person forgot to send my stuff back for processing, they did it, it'll be OK soon.

Heh.