They say #leaders model the way. They also say leaders recognize mistakes as learning opportunities.

In light of recent crises (Southwest Air, NFL/ESPN response to the Hamlin injury), I'm reflecting on these two concepts.

How do leaders admit mistakes while leading in a crisis? What type of example do crisis leaders set in how to handle admitting to a mistake?

Say why the mistake was made. Don't blame. Offer a solution for moving forward.

#crisismanagement #crisisleadership #EM #HSEM