#EHRs have decreased the need for real-time clinician-to-clinician communication. Some of this is good; much of it is bad. We need to build in opportunities for physicians and nurses to talk with one another. #HumanCenteredDesign https://www.nordicglobal.com/blog/ehrs-or-social-interactions-cant-we-have-both

We're a People Centred Service Design studio... but what does it actually mean to be "People Centred"? What does it look like in practice?

Check out our latest blog post for our thoughts!

#peoplecentered #servicedesign #humancentereddesign

https://contextstudio.ie/what-is-people-centred-design/

Feedback is an essential element of #HumanCenteredDesign. There are many ways to incorporate #FeedbackLoops into your clinical workflows. Some are automated; some require human response ("Was this #CDS pop-up helpful?") All are important. https://hbr.org/2023/07/to-get-better-customer-data-build-feedback-loops-into-your-products

Working with people for whom English is a second language? Some great tips here. I know I'm often guilty of (a) talking way too fast, and (b) in a very strong accent that only people from Norn Iron* can understand.

*For native English speakers, speaking English at work is a privilege. Your international colleagues have done a LOT of hard work to learn English, often to have better career opportunities at global companies. What they have done is extremely difficult and commendable.*

https://uxdesign.cc/speaking-english-so-non-native-colleagues-understand-db0aa14767d3

*Northern Ireland

#UX #design #UXdesign #HCD #humancentereddesign #humancentreddesign #inclusivedesign

UX Anti-pattern: Overly harsh validation.

"1.1.2000" is a perfectly valid way to write a Date in German. Not allowing that, but forcing to type "01.01.2000" is absurd. #UX #design #humancentereddesign

4/10 💡 Our study echoes the needs of food couriers, presenting design opportunities to better support work, justice, inclusion, and work vision. We're excited about the potential for such a human-centered approach to create positive change. 🔄 #humancentereddesign

"It’s not about a person's abilities or impairments, it’s about the design.
That is, bad design is disabling.
When designs (and code) provide the flexibility to meet all users' needs, then they are enabling. "

This is an excerpt from the W3C certification course I am taking.

#accessibility #design #UserExperience #HumanCenteredDesign

Humans are so . . . predictable. UCLA Health research shows that after a few negative lung cancer screenings, many people don't appropriately continue their regular -- and necessary -- follow-up. Sounds like we need some #HumanCenteredDesign work. https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2805301

Have noticed recently a significant uptick in corporate projects espousing #humanCenteredDesign In practice, it appears more like #hcd washing. Echoing the co-opting of agile methodologies

Excellent lessons from UnityPoint Health about how virtual nursing programs can thrive. Key point: it's not an all-or-nothing endeavor; utilize staff where and how it makes sense. Must keep #HumanCenteredDesign prinicples in mind: #ContinuousImprovement.
https://www.epicshare.org/perspectives/bedside-support-from-virtual-nurses

Implementation of technology-facilitated #healthcare takes more than having good software. We must keep in mind digital equity (aka #techquity) as we #design tools, and those tools must incorporate #HumanCenteredDesign principles. #word https://www.healthaffairs.org/content/forefront/health-system-approach-implementing-technology-facilitated-care

This research resonates with me. Patients not only do not mind when physicians dictate a note using voice recognition in front of them, but they actually prefer it. Lots of benefits to doing this. #HumanCenteredDesign https://humanfactors.jmir.org/2023/1/e42739/

@schock Because we practice HUMAN-centred-design.

#UX #HCD #humancentereddesign #humancentreddesign #designresearch

RT @exchangelab: The digital era deserves a #digital plan.
Don't miss the next #DigitalBC Livestream on April 4 featuring #BCGov #CDO Gen Lambert, with special guests Sara Bose and Nancy Norris.
Sign up here: https://t.co/iPCFJoOgvH

#livestream #britishcolumbia #HumanCenteredDesign #oneteamgov https://t.co/a1HoZACAyE

Transparency is a fundamental part of a #HumanCenteredDesign healthcare system. This study reinforces the idea that we (we're all patients sometime) want to see our test results, even if our physician hasn't seen them yet. #usability #SharedDecisionmaking https://ctlin.blog/2023/03/22/perspectives-of-patients-about-immediate-access-to-test-results-through-an-online-patient-portal/

#SharedDecisionMaking is an essential part of medical practice. #HumanCenteredDesign dictates that we make it easy to do the right thing, so we must improve #EHR prompts and workflows to easily share data for decisions in an intuitive way for pts and docs.  https://jamanetwork.com/journals/jamaotolaryngology/fullarticle/2802367?guestAccessKey=2b5ec7b6-a2c7-4583-9043-219b37b57bfa&utm_source=silverchair&utm_medium=email&utm_campaign=article_alert-jamaotolaryngology&utm_content=olf&utm_term=032323

Non-interruptive #ClinicalDecisionSupport tool works to improve #quality. Workflow matters: we need to give docs the right information at the right time via the right format to work in conjunction with how humans think. #HumanCenteredDesign #usability https://academic.oup.com/jamia/article/30/4/683/7010695

It's good to have data to support what I think we generally know to be true: a #usable healthcare system (e.g. unhurried primary care visits) results in higher #quality and #PatientSatisfaction. #duh #HumanCenteredDesign #QuadrupleAim https://jamanetwork.com/journals/jama-health-forum/fullarticle/2802144

Nudges work! We just need to avoid sludge. It's essential to incorporate #HumanCenteredDesign and #usability principles into the #EHR and #ClinicalDecisionSupport to make it easy to do the right thing. #HCD #CDS https://www.labpulse.com/point-of-care-testing/article/15307606/electronic-health-record-interventions-reduce-unnecessary-urine-culture-orders-study-finds

RT @LaurenMaffeo
Tonight's the night! I'll join @DataScienceDC at #GWU to talk all things #datagovernance, #datamesh, #federatedgovernance, & how to smash all 3 using #humancentereddesign. Join us for free in-person or online! https://www.meetup.com/data-science-dc/events/291231178/ #dctech cc @pragprog