PC · @PChoate
324 followers · 2421 posts · Server mas.to

The death of the customer service hotline

vox.com/23571375/no-call-cente

Companies often prioritize cost-savings over when it comes to . They may eliminate call centers and substitute with , but this can lead to a lack of from customers who want the option to speak to a human. In turn, customers may become angry or frustrated, and start to use social media to complain.

#humancontact #cx #trust #chatbots #CustomerService #satisfaction #customer

Last updated 3 years ago

chkaloon · @chkaloon
73 followers · 252 posts · Server mastodon.sdf.org

Timberline Lodge apres ski around the fireplace. Before social media and smart phones. Pretty quiet these days

#skiing #socializing #humancontact

Last updated 3 years ago

Atticus Nash 🏳️‍⚧️ · @mothboss93
23 followers · 159 posts · Server mastodon.lol
Yohann · @Yohann
82 followers · 238 posts · Server toot.portes-imaginaire.org
Yohann · @Yohann
34 followers · 67 posts · Server dice.camp