Does anyone have thoughts or experience with #ServiceNow they would like to share? Especially as compared with other tools such as #TopDesk?

#IT #ServiceManagement #KnowledgeManagement #IncidentManagement
#CustomerService

I absolutely love using #Rootly for incident management. I don’t think any of the team are on mastodon, but the product is top notch and so are the folks behind it. #IncidentManagement #DevOps

「 You want to prevent harm to your responders, and know how to limit it as much as possible on the people they serve. You want to make sure you learn from new observations and methods, and that your practice remains current with escalating challenges. 」

#SRE #IncidentManagement #IncidentResponse #Cybersecurity

「 You want to know about risk factors to alter behavior in the immediate, or of signals that tell you the way you run things needs to be adjusted in the long-term, for sustainability 」

#SRE #IncidentManagement #IncidentResponse #Cybersecurity

「 The goal isn’t to prevent all incidents, because small ones here and there are useful to prevent even greater ones or to provide practice to your teams, enough that you may want to cause controlled incidents on purpose—that’s chaos engineering. You want to be able to prioritize concurrent events so that you respond where it’s most worth it 」

#SRE #IncidentManagement #IncidentResponse #Cybersecurity

「 The type of metric I constantly argue for is to count the things you can do, not the things you hope don’t happen. You hope that forest fires don’t happen, but there’s only so much that prevention can do. Likewise with incidents. You want to know that your response is adequate 」

Counting Forest Fires
— @mononcqc
#SRE #IncidentManagement #IncidentResponse #Cybersecurity

https://www.honeycomb.io/blog/counting-forest-fires?utm_source=pocket_mylist

I'm reading a book right now, Neptune's Inferno, about the US Navy's campaign for Guadalcanal in the South Pacific during #WWII. It's interesting how familiar some of the ideas were in this particular passage. #Agile #DevOps #collaboration #incidentmanagement #history #militaryhistory #organizationalchange

There's still value in low-technical postmortems.

What made this incident low impact? has your team implemented various safety nets to reduce harmful effects?

How did you know that a rollback was the right thing to do?
Could you have implemented a fix-forward instead?

Who else did you need to involve? or were you able to fully execute the incident and any runbooks by yourself without disrupting anyone else?

#Incidents #IncidentResponse #IncidentManagement #Postmortems #ICM #IRM

#cloudmigration is a big move for #business but can be #successful with insightful #projectplanning that includes #reviews of #incidentmanagement and #incidentresponse… more options in the #cloud and more
at https://maolte.ie/blog/90-major-incident-management-and-cloud-migrations

There is no time like that present to move to the #cloud yet #cloudmigration #projects are a real #risk for the #digital #business. More on this and why #incidentresponse and #incidentmanagement should feature in the #projectplan for #cloudmigration...

https://maolte.ie/blog/90-major-incident-management-and-cloud-migrations #cloudinfrastructure

What Up Nerds - fun link of the day:
The Repeat incident fallacy with dinosaurs.
https://youtu.be/Zq8FNk8Tboo?t=17697
by Emily Ruppe @ DevOpsDays Denver 2022. via @mattstratton
#IncidentManagement #DevOpsDays

This thread and the nested thread could be the basis of a lot of good writing about incident management.

It would be super wrong to think the question is, "How many engineers do they need to maintain Twitter?" A better question might be, "How clear an understanding do they have of how to maintain Twitter, now that so many people have left?" #IncidentManagement #Clausewitz

https://twitter.com/amdev/status/1594193221584031747

Incident Manager from AWS Systems Manager launches incident coordination capabilities for Incident Response

https://aws.amazon.com/about-aws/whats-new/2022/11/aws-systems-manager-incident-manager-coordination-incident-response/

#aws #security #cloud #incidentmanagement

Hmm, weer wordt marktwerking als een oplossing gezien. Ik vraag me af of dit daadwerkelijk een oplossing is, zeker als ik zie hoe marktwerking over het algemeen uitpakt als de overheid iets overlaat aan de markt.
#incidentmanagement #weginspecteurs # rijkswaterstaat

https://www.nm-magazine.nl/artikelen/10-verbetervoorstellen-voor-incidentmanagement/

Referenced link: https://hackernoon.com/dont-hesitate-to-raise-an-incident
Discuss on https://discu.eu/q/https://hackernoon.com/dont-hesitate-to-raise-an-incident

Originally posted by HackerNoon | Learn Any Technology / @hackernoon@twitter.com: https://twitter.com/hackernoon/status/1572606585377021955#m

"Don't Hesitate to Raise an Incident" https://hackernoon.com/dont-hesitate-to-raise-an-incident #incidentmanagement #teamproductivity

Referenced link: https://hackernoon.com/is-a-multi-cloud-setup-the-solution-to-third-party-provider-outages
Discuss on https://discu.eu/q/https://hackernoon.com/is-a-multi-cloud-setup-the-solution-to-third-party-provider-outages

Originally posted by HackerNoon | Learn Any Technology / @hackernoon@twitter.com: https://twitter.com/hackernoon/status/1557894674106433537#m

"Is a Multi-cloud Setup the Solution to Third-party Provider Outages?" https://hackernoon.com/is-a-multi-cloud-setup-the-solution-to-third-party-provider-outages #cloudcomputing #incidentmanagement

Referenced link: https://hackernoon.com/is-a-multi-cloud-setup-the-solution-to-third-party-provider-outages
Discuss on https://discu.eu/q/https://hackernoon.com/is-a-multi-cloud-setup-the-solution-to-third-party-provider-outages

Originally posted by HackerNoon | Learn Any Technology / @hackernoon@twitter.com: https://twitter.com/hackernoon/status/1550948901087232001#m

"Is a Multi-cloud Setup the Solution to Third-party Provider Outages?" https://hackernoon.com/is-a-multi-cloud-setup-the-solution-to-third-party-provider-outages #cloudcomputing #incidentmanagement

Referenced link: https://hackernoon.com/is-a-multi-cloud-setup-the-solution-to-third-party-provider-outages
Discuss on https://discu.eu/q/https://hackernoon.com/is-a-multi-cloud-setup-the-solution-to-third-party-provider-outages

Originally posted by HackerNoon | Learn Any Technology / @hackernoon@twitter.com: https://twitter.com/hackernoon/status/1547143831308705792#m

"Is a Multi-cloud Setup the Solution to Third-party Provider Outages?" https://hackernoon.com/is-a-multi-cloud-setup-the-solution-to-third-party-provider-outages #cloudcomputing #incidentmanagement

Referenced link: https://hackernoon.com/dont-hesitate-to-raise-an-incident
Discuss on https://discu.eu/q/https://hackernoon.com/dont-hesitate-to-raise-an-incident

Originally posted by HackerNoon | Will NOT Insert LINKS in HN stories / @hackernoon@twitter.com: https://twitter.com/hackernoon/status/1534696787063230469#m

"Don't Hesitate to Raise an Incident" https://hackernoon.com/dont-hesitate-to-raise-an-incident #incidentmanagement #teamproductivity

Referenced link: https://hackernoon.com/wtf-is-a-postmortem
Originally posted by HackerNoon / @hackernoon@twitter.com: https://twitter.com/hackernoon/status/1522720402350481409#m

"WTF is a Postmortem" https://hackernoon.com/wtf-is-a-postmortem #agile #incidentmanagement