ユーザー企業の情シスに必要なのは、何はともあれ、まずは BA (Business Analysis) と ITIL だと思うんだよなー。

#businessanalysis #itil #itsm

Can someone point me to actual examples from people on the ground where #ITIL didn't introduce a million silos and tank customer service? Not trying to be snarky, genuinely would like to hear examples. #antipattern

Comunque, lasciate che ve lo dica: se lavorate in campo IT, soprattutto se è un IT moderno, la metodologia Agile è una cagata pazzesca.
#ITIL is a way of life, #Agile is a waste of time

Forget #ITIL, forget #Agile. The newest best practice framework:

#IT BDSM

"Send everything from NOC to networking, without initial troubleshooting or due diligence."

Senior Consultant @george_m and I will be happy to introduce you to this new concept and explain all the details. For only $599 per hour (plus taxes). Call today! ☎️

#shitposting #technology

【合格体験記】ITIL4ファンデーションの申込から当日まで
https://qiita.com/Yuya_Ikuta/items/591c5e9a16257a9837ae?utm_campaign=popular_items&utm_medium=feed&utm_source=popular_items
#itil #合格体験記

Ich höre mir hier gerade einen Vortrag zum Thema #itil an und es ist so #langweilig, so u fassbar laaaangweilig....

Utilising ITIL practices can help businesses realise significant benefits in IT service management.

Learn how #Tripwire Enterprise's toolset can help you on your journey to achieve a mature ITIL-based environment:⤵️

https://hubs.la/Q01HWHyK0

#ITIL #Cybersecurity #Infosecurity

Tag 3: Schon jetzt geht es nicht so schnell voran, wie erhofft. Diese kommende Woche soll die theoretische Fundierung stehen.
Habe heute nur 2 Seiten geschafft, dafür aber einiges gelernt. Und leider noch ein paar Fragen im Kopf. Kennt sich wer mit #ITIL aus? 🤔

I am a simple man.

I read #togaf and/or #itil in a job offer. I run. #software #development #dev

RT @itsm_tools
Here @vawns shares her top 13 tips for dealing with a crisis that doesn't involve hiding under your desk, chain-smoking, or mainlining vodka. https://buff.ly/3JsSuti #ITSM #ServiceDesk #ITIL

ITIL: The design of the business service catalogue is always a balance between too much and too little information...The key point is to remember who is intended to use it. The answer is to brief and to the point, avoid jargon and acronyms and aim for ease of comprehension rather than trying to impress the customer with technical brilliance. #ITIL

ITIL: The purpose of service catalogue management is to create and maintain a service catalogue of all services currently delivered or ready to be delivered by the IT service provider. #ITIL

ITIL - Integrating the service catalogue with the configuration management database (CMDB) provides a mechanism for linking the outward-looking, business-focused aspects of service provision with the internal, technically focused aspects of service management. #ITIL

ITIL: Service catalogue management provides a basis for customer-focused management of IT service delivery, which helps ensure that IT service offerings are aligned with the needs of the business. #ITIL

For comparison, #DigitalTransformation technologies and approaches with the lowest NPS scores, not in any order, appear to be:

- #LowCode or #NoCode Dev
- Traditional #ITIL and #ITSM
- Traditional #APM and #RUM
- #AR, #VR, and #Metaverse
- New #Innovation Programs

Typically I used to tweet about 4 of those every weekday. That's probably what I'll do here. I'll mix it up with some ITIL for those fascinated with ITIL Foundations #ITIL #FUN😍 Peace. Out.

Ich habe heute wahrscheinlich einen Rekord gebrochen: change beantragt und dann von der Autorisierung zur Produktivsetzung bis zum erfolgreichen close knappe 90 Minuten. 💪🏻 #itil #changemanagement

In a session on the future of #ITIL from the product managers.

#pink23

HIRING: Senior Consultant - Cyber Security & Resilience / Milano, Italy https://infosec-jobs.com/J24896/ #InfoSec #InfoSecJobs #Cybersecurity #jobsearch #hiringnow #CyberCareers #Milano #Italy #CISA #CISM #CISSP #CoBIT #Compliance #ISO22301 #ITIL #NIST #SANS #Strategy

@dzwiedziu #itil is not that bad, but but compare it to #agile? It's like compare spoon and fork...