Spent a lot of today being a very stereotypical Change Manager a.k.a the one who rejects work being done.

It annoys me to reject things, I prefer to let work happen. But I’m pretty clear with the requirements and if they can’t even bother doing the basics; I’ve got no issues telling people to go back and do better!

#ITSM #ServiceManagement

🔥⏲️ Fudge Sunday "Zero Tickets to Paradise" A look at the goal of attaining a near zero ticket developer experience with AIOps.

#developer #experience #devx #platformengineering #devops #devsecops #itsm #ticketless #reinvesting #productivity #productengineering #AIOps #mlops #machinelearningmodels #digitalacceleration #digitaltranformation #ticketfree #zerotickets #newsletter #newsletters

https://fudge.org/archive/zero-tickets-to-paradise/

Well professionally today has been a f@%king write off! Dropping more plates than I’m managing to keep spinning.

One day I would like to stop juggling plates altogether, but that seems like a requirement of the career path I’m in ☹️

If only I was good at something else 😂

#frustrated #WorkRant #ITSM

For comparison, #DigitalTransformation technologies and approaches with the lowest NPS scores, not in any order, appear to be:

- #LowCode or #NoCode Dev
- Traditional #ITIL and #ITSM
- Traditional #APM and #RUM
- #AR, #VR, and #Metaverse
- New #Innovation Programs

Probably should re-do an #introduction post for the new instance.

Gratefully married, father of two. Into #photography but no illusions of making a living from it, lacking both the skill & desire.

Involved in #technology in some form for most of my 39 years so far. I’m that gadget guy of the family, being an early adopter of interesting new ideas.

Professionally I work in IT Service Management (#ITSM). I don't love my work but I'm good at it (confidence which gets me in trouble sometimes).

Complexity is now one of the top challenges in #IT today.

I'm often asked specifically how to address this. Here are leading #tech approaches that can help rapidly address the challenge. Or at least reach the next level.

#cio #digitaltransformation #itsm #AIOps #lowcode

Fantastic to meet #Atlassian’s Head of a Product for #Jira, Meghan Cook, today in #Berlin.

We talked the exciting opportunities of #automation, #AI, #lowcode and more. Impressed with her clarity on their product path.

#AtlassianPresentsUnleash #ITSM

After seeing the shit show of my buddy there @g_love I feel inspired to wear a DEVO hat all weekend. What does this have to do with anything? Nothing, I just felt like calling him out for clogging up everyone’s timeline. Including mine. 😡
#testinlabnotprod #changecontrol #itsm #duhibrokeit 😜

Growing complexity is putting pressure on IT professionals, driving burnout & staff churn.
Find out how ITSM Automation will help your organisation this year.
https://bit.ly/3InuUPK
#ITSM #Automation

7 rules to communicate the business value of #IT

https://www.ciodive.com/news/rules-IT-enterprise-value-gartner/640204/?utm_source=dlvr.it&utm_medium=mastodon

- Stakeholders set the value
- Outcomes will vary
- Two value streams: Ops + change
- Measure impact
- Align costs to impact
- Communicate value in biz terms
- Make #IT value visible

#cio #ITSM @CIODive #tbm

Serviceaide Winter Update Boosts IT Service Management Automation
#ITSM #ITops
https://www.itprotoday.com/it-operations-and-management/serviceaide-winter-update-boosts-it-service-management-automation

Happy New Year!
Join us at a 2023 event... see where your nearest one is...or sign up for an online demo of Hornbill.
https://bit.ly/3UQ8xVD
#Events #ServiceDesk #EnterpriseServiceManagement #ITSM

Increasing pressure will make it harder to find and keep the best talent.
Find out what you can do about it.
https://bit.ly/3PJLWJo
#ITSM #Automation

Always great to be recognised by your peers #itsm #thoughtleadership #servicedesk https://www.thinkhdi.com/library/supportworld/2022/hdi-thought-leaders-2023

Great Ormond Street Hospital switched to Hornbill in 30 days
Learn about their switch to Hornbill :
https://bit.ly/3uuLPaK
#ITSM #Automations

Growing complexity is putting pressure on IT professionals, driving burnout and staff churn.
Find out how ITSM Automation will help your organisation in 2023.
https://bit.ly/3WxXUrH
#ITSM #Automation

Three Techniques To Better Manage Digital Disruption To The Enterprise https://www.forrester.com/blogs/three-techniques-to-better-manage-digital-disruption-to-the-enterprise/ #Forrester #ITSM

Three Techniques To Better Manage Digital Disruption To The Enterprise https://www.forrester.com/blogs/three-techniques-to-better-manage-digital-disruption-to-the-enterprise/ #Forrester #ITSM

A Comparison Of Agile And ITSM Change Management Mindsets https://www.forrester.com/blogs/a-comparison-of-agile-and-itsm-change-management-mindsets/ #Forrester #ITSM

From Ad Hoc And Invisible To Predictable Business Outcomes With ESM https://www.forrester.com/blogs/from-ad-hoc-and-invisible-to-predictable-business-outcomes-with-esm/ #Forrester #ITSM