How is it 2023 and vendors are STILL disabling server firewalls instead of opening up the ports they need????? 🤬 #SysAdmin #InfoSec #InfoTech #MSP #ITSupport

Lenovo: "we cannot find the fault"

Me: Factory the machine, put an MP4 on it, ask the built in media player to play it, it will fail.

Them: Our diagnostics says all is well

Me: Sure, but your diags don't test hardware accelerated GPU

Them: But the display is working

Me: I never said the display didn't work. Please test hardware accelerated graphics

Them: Our diagnostics says everything is fine

AAARRRGGGHHHHH

This is *SO* simple to replicate.

#itsupport #msp

Words to live by.

#itsupport #it #TechSupport #tech #computers #iphone #android

Never overlook the simplest solutions...

Client: My printer is offline - I can't print
Me: OK. Let's try the following
Proceed to walk them through power cycle printer, check WiFi is Private mode, check for new printer driver, bad print job, restart Print Spooler, etc)
Do network IP scan - no printer...
Me: Um... your printer has a wireless button that should be lit blue. Is it?
Client: Awkward pause.... "No"
Me: OK press it
Client: It's printing!!!

#SysAdmin #InfoTech #MSP #ITSupport

People in England! Can you help us? Like Johnny No.5 in Short Circuit, we need input! We need as many responses as possible from as broad a range of people as possible, whether you're familiar with our delivery or not! It's crucial for our evidence of demand of online/in-person workshops. Thanks! https://cloud.freetechproject.com/apps/forms/s/d98pxAL6cRJckoZJMg7B46cA #England #ITsupport #technology #tech #computing #eLearning #SouthYorkshire #Sheffield #Doncaster #Rotherham #Barnsley

Client (a bit clumsy but positive and honest) calls: "Help! Just came back from lunch break and accidentally deleted all files on the file server!"
Me, unfazed: "Alright, besides you, who else worked on the file server during lunch break?"
Client: "No one, we were all away and I'm the first one back. Others will be back by 15:00"
Me, looking at the clock and noticing it's 14:30: "Okay, what time did you go to lunch?"
Client: "At 13:30. How long will it take to restore from the backup? Do you think we'll be able to work tomorrow?"
Me, without flinching as I type "zfs rollback *dataset-13:45-snapshot": "Done"
Client: "All the files reappeared!"
Me: "Thank #ZFS, #FreeBSD, and whoever set up automatic snapshots every 15 minutes."

#ITSupport #DataRecovery #BackupHeroes #SysAdmin #Snapshots #BSD

Has anyone seeing this, my #Mechanicalkeyboard has started to add extra characters in when typing. For example when I use the Q key it add a 9 like this q9 or Q9 - or when I use the ! Key it add * like this !*

Any ideas? I tried unplugging and replugging, turning off pc and turning on, turning off pc with keyboard unplugged and re turning on with keyboard unplugged then plugged in after boot up. #techsupport #itsupport #techadvice

Firmware Update 😥 #lenovo #ostermeiernet #itsupport

Liebe #ITBubble und #Selfhosters: Wie macht ihr das? Einfach #TrueNASSCALE und dann dort die #VMs und #Docker Images (#Nextcloud) laufen lassen oder lieber #Proxmox und dann #TrueNas mit PCI-Passthrough laufen lassen? Bei mir läuft die erste Option seit einem Jahr und bin semi-zufrieden. Würde gerne zur Proxmox Variante wechseln, weiß aber, dass das von TrueNAS nicht offiziell unterstützt wird. #itsupport

We're always on hand to provide the #support you need, when you need it. #ITSupport #ITSuperheroes

I want those 4 hours of my life back. User's HP printer stuck in a firmware update loop. Tries to download. Fails. Rinse repeat every day. Clearly an #HP side problem, but their forums swear just reinstall the drivers to fix it 🙄

Driver reinstall is hanging during the background software suite download. Hmmm - coincidence? I think NOT! Somehow the printer hard resets to defaults - no big deal, right? RIGHT???

Oh, but dear reader... They subscribe to HP Instant Ink!

#msp #itsupport #InfoTech

Not everyday we test a line and get:

"DANGEROUS VOLTAGE ON LINE - HAZARDOUS TO PERSONNEL"

as the test result.

#itsupport #openreach

I got a BarraCuda SATA drive making a lot of loud noise (audio) after PC wakes up from sleep. #Windows monitoring app confirms it's idle. SeaTool app spin-down test confirms it's the drive making noise. Noise happens for about 15-20 min, then normal silent operation—no performance issues. SeaTool app tests passed. Seagate support said it's normal. But it only started recently.

Boosts appreciated 🙏

#it #pc #itsupport

Wurde gerade in einer meiner Metal Gruppen geteilt😃

#metal #woa2023 #itsupport #galgenhumor

Ahhh 750GB 2.5” hard disk from 2012 that’s

You did amazingly well, but your time has arrived. Your reallocated sectors the sign it’s time to retire you and a replacement has been found.

Alas your retirement will not be quiet or calm as you’re going to the crusher.

#msp #itsupport

#IT question of the day. When dealing with terminated #WFH employees, how do you get them to return equipment in a timely manner? We have #employees that will not send #equipment even after disabling the devices and continuously communicating they need to be returned.

I see a few services cropping up that deal with this, but with a starting price of $200 per #laptop it seems a bit high.

#technology #itsupport

Can we have some custom “You may have forgotten to attach a file” type messages for when someone sends you an email saying “When I click save, I get an error” saying “Please be more specific, what error? Maybe a screenshot if you’re feeling charitable?!” #itsupport

If we are going to move away from logmein for ad hoc remote connections to customer computers to something else, (partly for $$ reasons) that is EASY for the end user to give us access, what do you recommend? It needs to be something we can set up easy access to remote users as required, while assisting said users, including users who we have not connected to before.

TeamViewer? Zoho assist? AnyDesk? I know @sylmobile got a couple of suggestions recently, that I have not found in a quick search.. It is mainly connecting to Windows PCs, occasional Macs...

#ITSupport #Sysadmin #helpdesk

Minor complaint about my morning I spilt tea all over my work desk and laptop. everything seems to be fine #ITSupport

#itsupport Troubleshooting: asking the right questions https://ittavern.com/troubleshooting-asking-the-right-questions/