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Customer Experience (CX) · @CXintheCity
1 followers · 4 posts · Server fosstodon.org

Customers don't recall an experience by the sum of every moment, there are only 2 key experiences that they base their overall experience on.

youtu.be/v0thnt4CF-k

#customerexperience #nps #journeymap #cx #peakendrule #xfiles #customerpsychology

Last updated 1 year ago
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