Frank Filippone · @frankfil
40 followers · 176 posts · Server aus.social

Ah the joy of being a customer with a problem that cleary doesn't fit into any scripted solution that the support desk has!

I have both a and a subscription. Both services use Streamotion as their backend account/streaming system and since both subs are using the same email address, it’s the same backend account.

The Binge sub lets me stream from 2 devices at the same time, the Kayo sub is limited to 1.

My super strange problem is that if Binge is being watched on one Apple TV, and then a second Apple TV starts watching Kayo, the Binge app on the first Apple TV stops in about 60 seconds complaining that we are using too many streams for our sub.

Which, of course, is total nonsense! We are only using 1 of the 2 Binge streams, and besides the Kayo stream is a different sub altogether!

To me this is an issue with Streamotion's backend conflating the two subs somehow, but trying to get Binge suport to admit this is bordering on impossible.

So far they've had me reset my account password (at least 3 times), sign out of everything on both subs (multiple times), uninstall and reinstall apps (again multiple times), all to no avail.

They even suggested at one point I need to factory default both my Apple TV boxes and set them up from scratch to fix this. I bluntly (but politely) say a hard no to that.

While I'm tempted to just cancel one sub and re-sign up using a different email address, I'm concerned this won't fix the issue and the end result will be just even more technical support chaos!

I've now gone past being super annoyed by this and have reached a point where I'm now just going to keep doing the pointless things they keep asking me to do just to see how long it takes before they actually fix this. Assuming of course that they can/do!

#kayo #Binge

Last updated 1 year ago

Grant Gardner · @lwoggardner
22 followers · 102 posts · Server mastodon.au

Kayo is upping my live subscription that started at $5/mo to the full $30/mo basic (with stream and device limits)

Contemplating going cold turkey and just following on free to air.

Otherwise what is the recommended penance for contributing to the ?

#afl #kayo #sydneyswans #murdochracy

Last updated 2 years ago

Man of Many · @manofmany
9 followers · 238 posts · Server newsie.social
MAGMOE · @magmoe
12 followers · 8960 posts · Server mstdn.jp
MAGMOE · @magmoe
9 followers · 5140 posts · Server mstdn.jp
Tobias Laabs · @TobiasLaabs
64 followers · 605 posts · Server norden.social

konnte endlich mal mit dem Nachbarshund toben.

#kayo #dogsofmastodon #dogwalking

Last updated 2 years ago

Tobias Laabs · @TobiasLaabs
60 followers · 580 posts · Server norden.social