Great read on the role of consultancies and how they inhibit the design and improvement of public services from within.

Consultancies and outsourcers, Mazzucato argues, know less than they claim, cost more than they seem to, and — over the long term — prevent the public sector developing in-house capabilities.”

https://12ft.io/proxy?q=https%3A%2F%2Fwww.ft.com%2Fcontent%2Ffb1254dd-a011-44cc-bde9-a434e5a09fb4

Via @camerontw

#servicedesign #publicinteresttech #publicinterestdesign

👋🏻 an overdue #introduction. I’m a designer and strategist currently working to improve government products and services. (A long, long time ago, I used to say “if only asking ‘why’ was a job…” turns out it is!) #Design #DesignResearch #DesignStrategy #ServiceDesign #TransitionDesign #CivicTech #PublicInterestTech #CivicDesign #CivicServiceDesign #PublicInterestDesign #SciComm #SciComms (1/x)