Happy #Rimiversary!
One year ago saw the latest iteration of an application that truly broke the mold in the #assistiveTechnology space: the world's first all-inclusive, fully accessible #RemoteSupport solution. That software is our much loved #RemoteIncidentManager, and it's had quite a year already! Time flies when you’re breaking barriers, and the milestones RIM has seen are nothing short of historic. What exactly has RIM been up to, you might ask? Let’s pull back the curtain on this ground-breaking year for our product.
https://pneumasolutions.com/happy-rimiversary/
#accessibility #inclusiveDesign

@frumble @schratze PS:

Für #RemoteSupport kann ich #Dayon! empfehlen...
https://retgal.github.io/Dayon/

Don't buy cheap USB cables or chargers. Physical damage may result.

To achieve the high data rates that the newest USB standards are capable of, the connector body (shell) and contacts are built to very close tolerances. Cheap cables are often manufactured without rigid attention to the specifications. These low-quality cables can permanently damage the contacts in the USB-C connector on your $600 smartphone.

I've seen a USB-C connector that was physically too large for the receptacle. The result was that after the client used the cable on their laptop for a few weeks, the receptacle was permanently loose no matter what connector was plugged into it. A few months ago I saw the same thing with an iPad and a cheap charger with an oversized Lightning connector.

Only buy quality, name-brand cables and chargers.

#callmeifyouneedme #fifonetworks

#helpdesk #remotesupport

Here’s an interesting data recovery job… The client’s elderly mother died several years ago. He has an external USB drive with a copy of everything from her computer. All of the letters she wrote for several years are on that drive. But here’s the problem – she was using Lotus Word Pro! It’s not compatible with Microsoft Word, which my client uses.

My job is to convert all of the .lwp files to .docx files. I drove to my warehouse and brought an old Windows 7 computer back to the office. It has a working copy of Lotus Word Pro on it.

Uh-oh… then I made a second trip to the warehouse to get an old monitor that still has VGA input, since the computer only has a VGA video output.

NOTE 1
There are online services that will convert lwp to docx. I choose not to use these services, and I don’t recommend them to my clients, because I don’t see uploading personal files to a third party resource of unknown reputation as a wise decision.

NOTE 2
I’m not a coder. I’m sure a software engineer could write a few lines of code that would automate the process and whiz through those files. If there were enough files to make it cost effective, I’d hire someone to write that little utility for me. In this situation it’s not that big a job, so I’m doing it manually, one file at a time.

And now, here’s the point of all this: THE LESSON
Data recovery isn’t just about corrupted disks or encrypted files; it’s also about deprecated file formats. If you’re archiving data for the long term – for example, legal archives, or family records you want to pass down for generations – you need to pay attention to file formats and keep the information in a current format.

#CallMeIfYouNeedMe #fifonetworks

#datarecovery #helpdesk #remotesupport

#RemoteSupport is great until the problem is network connectivity. I just have to sit in suspense that the end user can find a free cable to connect to somewhere so I can get in to take a look.

#IT #HelpDesk

Referenced link: https://www.iotforall.com/the-benefits-of-using-remote-support
Discuss on https://discu.eu/q/https://www.iotforall.com/the-benefits-of-using-remote-support

Originally posted by IoT For All / @iotforall@twitter.com: https://twitter.com/iotforall/status/1552769625133387777#m

In this article, @Cygnus_IoT will help you understand how the right #remotesupport solution reduces costs, streamlines #operationalefficiencies, and empowers #supportteams.
https://www.iotforall.com/the-benefits-of-using-remote-support

Referenced link: https://www.iotforall.com/the-benefits-of-using-remote-support
Discuss on https://discu.eu/q/https://www.iotforall.com/the-benefits-of-using-remote-support

Originally posted by IoT For All / @iotforall@twitter.com: https://twitter.com/iotforall/status/1547663988619485187#m

According to @Cygnus_IoT, meeting challenges is necessary to ensure a positive #customer journey and #remotesupport solutions can be the key. https://www.iotforall.com/the-benefits-of-using-remote-support

Referenced link: https://www.iotforall.com/the-benefits-of-using-remote-support
Discuss on https://discu.eu/q/https://www.iotforall.com/the-benefits-of-using-remote-support

Originally posted by IoT For All / @iotforall@twitter.com: https://twitter.com/iotforall/status/1545131551888998400#m

Are you wondering if #remotesupport solutions are actually helpful? @Cygnus_IoT explains how remote support continuously improves #customerexperience and empowers support agents and #technicians. https://www.iotforall.com/the-benefits-of-using-remote-support

Referenced link: https://www.iotforall.com/the-benefits-of-using-remote-support
Discuss on https://discu.eu/q/https://www.iotforall.com/the-benefits-of-using-remote-support

Originally posted by IoT For All / @iotforall@twitter.com: https://twitter.com/iotforall/status/1542915706966220806#m

According to @Cygnus_IoT, companies using #remotesupport have many advantages over traditional customer service teams that use outdated #supporttechnology.
https://www.iotforall.com/the-benefits-of-using-remote-support

diantre, désespéré de ne rien trouver en libre pour remplacer (au moins partiellement) teamviewer/anydesk/logmein, je tombe tout à coup sur https://www.meshcommander.com/meshcentral2

quelqu'un a déjà utilisé/testé ?

#RemoteSupport #SysOps