Inspired by Dr. Ivan Pupulidy's talk at #LFIConf23 about moving gracefully from compliance to learning. If you only talk about #RootCause when reviewing incidents you will likely miss opportunities to learn. What is normal? What is exceptional? How do experts know which one is at play? #LearningFromIncidents #WhiteboardBackground
#lficonf23 #rootcause #LearningFromIncidents #whiteboardbackground
So #MovingForward
Is the expectation that #HorribleThings will have #RootCause of #SocialMediaPosts
‘ThatPerson’ is so strong and #BlahBlah
the #TerribleThings only happened because of the mean words posted about them
#terriblethings #blahblah #socialmediaposts #rootcause #horriblethings #movingforward