Scouts NSW has a new one-stop-shop membership management system named Scout Hub.

It's easy for existing members to renew for a new season with discounts and Active Kids Vouchers available. It's easy for new members to join for a trial.

When you're joining for a trial, you get a Scouts NSW membership number. When your trial ends and you want to stay in that group, you have to register again.

Seeing the screen below, you would think "I have a Scouts NSW membership number, I'm a returning member.". That is wrong, that is for people who already have finished their trial and stayed with the group. You woul think "If not a returning member, then a new member maybe....?". That is wrong, you are already in the database.

So, what do you need to do then? You go to the treasurer, who upgrades your account from "Trial" to "New member" (which is a different new member than when you register, because that was a trial membership). Discounts and Active Kids Voucher? The treasurers job. So much for a one-stop-shop!

Luckily I'm not the treasurer (just helping out with this Scout Hub thing) and luckily this is only once per member.

#scoutsnsw #scouthub #uxfail

There are times that I wish I was a robot...

#scouthub