Arty-chan · @artychan
71 followers · 163 posts · Server mastodon.social
#SupportDriven #SDExpo 2022: Day 2 Notes http://cynthiang.ca/2022/10/21/support-driven-expo-2022-day-2-notes/
Arty-chan · @artychan
71 followers · 163 posts · Server mastodon.social#SDExpo @phil_verghis telling us about how support needs to spend as much time making use of the knowledge to prevent a repeat case as the time taken to solve the case.
This, so much this.
#sdexpo #documentation #customersupport #knowledgemanagement
Arty-chan · @artychan
71 followers · 163 posts · Server mastodon.social
#SupportDriven #SDExpo 2022: Day 1 Notes http://cynthiang.ca/2022/10/21/support-driven-expo-2022-day-1-notes/
Arty-chan · @artychan
71 followers · 163 posts · Server mastodon.social#SDExpo @thatprchap talking about listening to the meaning behind the words instead of taking them at face value.
Definitely resonates being a #librarian having been taught to do the reference interview.
#sdexpo #librarian #customersupport #libtech
Arty-chan · @artychan
71 followers · 163 posts · Server mastodon.social
In case you missed the presentation at #SupportDriven #SDExpo: #EveryoneCanContribute: Making #Support Effective Through Contributions
#supportengineering #customersupport #management http://cynthiang.ca/2022/10/20/presentation-everyone-can-contribute-making-support-effective-through-contributions/
#supportdriven #sdexpo #EveryoneCanContribute #support #SupportEngineering #customersupport #management
Arty-chan · @artychan
71 followers · 163 posts · Server mastodon.social
Bought a box of Coffee Crisps for #SupportDriven #SDExpo!
It’s a good way to entice people to see my presentation or say hi, right?
Arty-chan · @artychan
71 followers · 163 posts · Server mastodon.social
Just got the new #GitLab stickers in the mail!
Well in time for #SupportDriven #SDExpo!
#gitlab #supportdriven #sdexpo
Arty-chan · @artychan
71 followers · 163 posts · Server mastodon.socialMay be stressing out just a little about the fact that the #SupportDriven #SDExpo slides and recording are due Saturday and I'm not done writing the script. I haven't done a conference presentation in almost 3 years!
I'm also still getting over a head cold.
Wish me luck