@dx @mbonsma had it often enough to avoid it and rather rent a car or take a flight, cuz then I can blame myself's bad planning [car] or at least have #EU #PassengerRights to reimburse me on an already pretty reliable transport [planes]...
IMHO #DB should take lessions on #CustomerCare and #ServiceCulture from #Japan's #JR!
#jr #Japan #serviceculture #customercare #db #PassengerRights #EU