“When customers buy a physical product, they can inspect it for build quality, flaws, or damage. It is much harder to do that with services, especially ones that are essentially a contract based on the chance of a future event, such as insurance.”

#ServiceDesign #UX #UXDesign

UX Healthcare Design (http://www.uxhealthcare.co):

#UXH23 UX Healthcare Berlin 2023

Call for papers UX Healthcare London and Amsterdam now open.

#ux #uxhealthcare #servicedesign #digitaltherapeutics #telemedicine #telehealth

https://t.co/WDbF0oqlot

Please help me I'm struggling to think of intangible service artefacts. I picked a nature reserve as a service (curated nature) so I'm trying to figure out if the "service" of Tidbinbilla is relaxation, exercise, fun, digital detox, and whatever just appreciating the beauty of nature and the outdoors is ... what are the intangible service artefacts? This is for one of the scored questions for the Interaction Design Foundation course I'm doing. #servicedesign

My article, “Service Design Heuristics for Employee Experiences” was published by Touchpoint, the magazine of the Service Design Network:
https://www.service-design-network.org/touchpoint/tp14-1-the-employee-journey/tp-14-1-service-design-heuristics-for-employee-experiences

The article describes eight proven heuristics businesses can use to increase their chances to deliver an experience that benefits both the organization and its workforce.

#ServiceDesign #EmployeeExperience

Also (I don't talk about this much online, on purpose), my work in #servicedesign means conducting interviews with people in all kinds of situations, handling sensitive data & telling stories with it to make change (i.e., "the artist In the room"). https://davidblumenstein.medium.com/are-you-design-a55e06e6e2ea

people who freelance, do you have your own limited company, use an umbrella company? Other? Where are good places to find design, interaction design, service design contracts? Any other tips?
#ux #serviceDesign #interactionDesign

This phenomenon makes me SO mad, and it feels SO ableist.

How do you think it feels every time I have to figure out whether it matters that my 10 surgeries don’t fit in the one line you gave me?

Or that my rare genetic conditions don’t fit in that tiny “other” line?

Or checking boxes for symptoms I know you’ll ignore because I deal with chronic illness?

I optimize for large medical systems to minimize paperwork.

#disabilityMastodon #disabilitydon #serviceDesign

https://mstdn.social/@erictopol/110848788295322602

Congrats to the Compassion in Dying team for getting this living will service live 👏

https://www.advancedecision.service.compassionindying.org.uk

#servicedesign

We're a People Centred Service Design studio... but what does it actually mean to be "People Centred"? What does it look like in practice?

Check out our latest blog post for our thoughts!

#peoplecentered #servicedesign #humancentereddesign

https://contextstudio.ie/what-is-people-centred-design/

#Introduction 2/3

I'm interested in:

#ClimateChange #Ecology #Sustainability

#Complexity #Cybernetics #SystemsThinking

#Epistemology #GregoryBateson #WarmData #TheoryOfChange

#Design #DesignResearch #Ethnography #Innovation #ServiceDesign #StrategicDesign #TransitionDesign #UXdesign

#Futures #Foresight #ChangeManagement

#Psychology

#Colorado #Boulder

#Climbing #Cycling #BikePacking

What an immense list of design and design-adjacent books and links shared by @vickytnz #InteractionDesign #ServiceDesign #ProductManagement #UserCentredDesign #DesignLeadership
Books-and-links-note for end of July 2023
https://medium.com/@vickytnz/books-and-links-note-for-end-of-july-2023-f64e227edd31

Actually enjoying work right now. Kicking off a new series of projects. I love the honeymoon initiation stage before it all starts going to shit.
#projectmanagement #deliverymanagement #agile #Tech #servicedesign

Lose ‘touch points’ and you lose #care. You lose what makes us human. #servicedesign https://www.theguardian.com/commentisfree/2023/jul/30/billionaires-yearn-for-a-life-free-of-human-contact-and-they-are-imposing-this-on-the-rest-of-us?CMP=Share_iOSApp_Other

We’re very proud of this…

Helping Irish Heart Foundation develop a comprehensive understanding of how services operate, and designing an optimum future for thise services, with teams empowered by digital technology.

This is #ServiceDesign in #HealthCare.

https://contextstudio.ie/irish-heart-foundation-service-design-for-digital-transformation/

On July 14, 2023, Delta Air Lines broke the law when delaying DL 652 from MCO to LAX 2x in 2 cities during a staff shortage diversion without providing adequate food and water during 2hr+ delays, and they discriminated against my disability. Here's the story.

https://cherylplatz.medium.com/the-decline-of-delta-from-passengers-to-pawns-36667ce23704

#disability #inclusion #airlines #travel #customerService #departmentOfTransportation #uxDesign #serviceDesign

Elon Musk has been obsessed with the X brand as his “super app” idea for over 20 years, after being forcibly ousted from PayPal over the failed execution of the concept.

It’s not lost on me that the letter X looks a lot like a windmill, because Elon is a far less romantic Don Quixote: tilting at a one letter windmill until it destabilizes an entire segment of society. #tech #UXdesign #twitter #serviceDesign #branding

The latest issue of Doctor's Note is out. In this issue: Navigating the Leadership Dip - the book, The Demise of Wise, Guff of the Week, Other People's Podcasts, Power of Ten, Book Corner & The Linkhole: https://newsletter.polaine.com/p/doctors-note-issue-28-navigating

#leadership #servicedesign #newsletter

The Demise of Wise: https://www.polaine.com/2023/07/the-demise-of-wise/ - an abject lesson in asymmetric growth between front-stage features and backstage support structures. #servicedesign #product #fail

Last day to apply for our 2023 internship at @contextstudio Studio #jobfairy #servicedesign

https://contextstudio.ie/were-hiring-context-studio-internship-2023/

When you have to use shitty #microsoft planner because some twat in IT decided it’s better than #Trello. See also: the same twat denying us Miro or Figma. We’re only a #servicedesign team ffs. #fml