Another day, another dollar. Though I'm finding my stride now a year into this job.

All I know is 365 is a bitch

#Office365 #sharepoint #CloudDev #servicedesk #teams

A little bit of a review of this week.

So I've been an employee of the #ServiceDesk for my current organisation for about a year now. This was the first week where I took the lead in the remote support section. So taking the remote control sessions on #Bomgar after the initial call had been taken. So nothing too complicated, Profile Resets, #Outlook Issues, #CiscoAnyConnect issues etc.

Ben jij een gepassioneerde probleemoplosser met een hart voor klantenservice? Zoek je een dynamische functie waarin je dagelijks kunt schitteren als de held van onze klanten? Dan hebben wij de perfecte uitdaging voor jou! Sluit je aan bij ons team van getalenteerde klantadviseurs en word de spin in het web van tevreden klanten. Kom in actie en geef jouw carrière een boost bij Speakup.

https://speakup.nl/vacatures/klantadviseur/

#vacature #klantadviseur #servicedesk #jobs #helpdesk #hybridewerken

Hello Monday calls rush hour. And it doesn't help that we had a major incident which began over the weekend where no one at all could properly connect to Epic; it would either freeze, or simply not show up. #Epic #Citrix #goodtimes #IT #ServiceDesk

The shittiest version of "Musical chairs" is when the music stops every 15 seconds and I have to give a moment attention to the on hold-message in the hope an employee is answering. #stoelendans #servicedesk

#Support #IT #ServiceDesk #HelpDesk

The downside of scheduling posts is, if you don't write them in time, the link doesn't work. Lesson learned. Today's dev rel blog post is in fact on the unsung heroes in IT support.

https://andrewowen.net/blog/who-ya-gonna-call/

😂 ... bitte seid berechnend, um eine Nachricht zu erhalten.

#GitLab #ServiceDesk #Translation

host your own HelpDesk #helpdesk #itsupport #servicedesk #YouTube https://www.youtube.com/watch?v=Kq0BMVhbFkA

Want to know more about KPIs and OKRs? Daniel Breston and @sdi_institute have you covered: https://www.servicedeskinstitute.com/kpis-or-okrs-or-the-biggest-mistake-a-leader-can-make/?fbclid=IwAR3OipYYpqO9jJl85zf4fma_6RZrOQsvGNIoJPks-ia5rRBC6UqOFN7jrZ8- #ServiceDesk #ITSM #KPIs #OKRs

RT @itsm_tools
Here @vawns shares her top 13 tips for dealing with a crisis that doesn't involve hiding under your desk, chain-smoking, or mainlining vodka. https://buff.ly/3JsSuti #ITSM #ServiceDesk #ITIL

Einer ausm #Archiv. Ich glaube, damit hatte ich damals (vor knapp 10 Jahren) ein Fotoalbum „Browser Fruits“ angelegt. Es ist heute eine wahre Fundgrube zum Lachen oder Nachdenken. Teile gerne!

#BrowserFruits #Humor #IT #
ITSupport #Hotline #ServiceDesk

Meet us in Edinburgh 23 Feb!
Register for the ITSX Summit https://bit.ly/3J50MJ9
#itsxsummit #servicedesk #itsupport #scotland
https://bit.ly/3J50MJ9 @digitfyi@twitter.com

One of our biggest challenges, as it is for many organizations, has been around reporting.
Hornbill does a great job of reporting, especially the personal dashboards.
Read the case study from Leica Microsystems
https://bit.ly/3PlRgTg
#Reporting #ServiceDesk

Meet us in Edinburgh 23 February!
Register for the ITSX Summit 2023 https://bit.ly/3CID3um
#tsxsummit #servicedesk #itsupport #scotlandThe Future of IT Support | ITSX Summit 2023 https://bit.ly/3CID3um @digitfyi@twitter.com

Book Now! Online Hornbill Demo with @sdi_institute@twitter.com
23 Feb: Learn why experience is the new battlefield and see the approach taken by Hornbill’s most successful ESM customers
https://bit.ly/3X81g5C
#Automation #ESM #ServiceDesk

I have studied the rapidly emerging Anywhere Workforce movement, and I’m intrigued by what I’ve learned about trends driving the adoption of Intelligence platforms. https://buff.ly/3GtZh4o - #DigitalWorkspace #IT #ServiceDesk #security #automation

Happy New Year!
Join us at a 2023 event... see where your nearest one is...or sign up for an online demo of Hornbill.
https://bit.ly/3UQ8xVD
#Events #ServiceDesk #EnterpriseServiceManagement #ITSM

72% reduction in call backlog, thanks to Hornbill!
Read the West Suffolk NHS Foundation Trust - Case Study
https://bit.ly/3WaO9Q9
#NHS #ServiceDesk #Efficiency

1. Gibts einfache Möglichkeiten, für sich auszuwerten, welche Tickets innerhalb eines Zeitraums bearbeitet wurden?

2. Gibt es in Confluence die Möglichkeit, Seiten zu bearbeiten, über eine Art Dropdownmenü OHNE in die Editieransicht wechseln zu müssen und dennoch eine neue Version erzeugt wird ?

#atlassian #jira #serviceDesk #confluence #followerPower #followerinnenPower #askTheFedi #fediAsk

Always great to be recognised by your peers #itsm #thoughtleadership #servicedesk https://www.thinkhdi.com/library/supportworld/2022/hdi-thought-leaders-2023