Spent most of today developing fixes for Incidents.

An old fashioned “Bug squishin’ Friday” #ServiceNow

So, 3 years on, I guess I should probably get myself certified in some way...

However, it does mean I need to reduce my workload so I can actually dedicate time to it rather than sit an exam I'm unprepared for. I can't assume my day-job covers the curriculum..

#servicenow

#ConnId bundle releases: #ServiceNow 1.0.3 / #REST 1.0.8 / #Azure 2.0.2 / #AD 1.3.9 / #SCIM 1.0.3 https://groups.google.com/g/connid-users/c/PMv72MbKpyo/m/H1aE0hHJBAAJ

#ServiceNow, #NVIDIA y #Accenture anunciaron el lanzamiento en conjunto de AI Lighthouse, un programa diseñado para acelerar el desarrollo y la adopción de capacidades de Inteligencia Artificial generativa enfocadas a empresas.

https://computerworldmexico.com.mx/servicenow-nvidia-y-accenture-aceleran-la-adopcion-de-iagen/

the other reason that I think thatt this is a good idea is that there are software that works well that if it were in more businesses it would assist in lowering the unemployment rate among us. #BlindEmployment #ServiceNow #Zendesk #Slack @podcast https://mastodon.au/@cjsims3000/110867435354662561

Does anyone have thoughts or experience with #ServiceNow they would like to share? Especially as compared with other tools such as #TopDesk?

#IT #ServiceManagement #KnowledgeManagement #IncidentManagement
#CustomerService

@chelming You can also use GlideRecord.get() with parameters - either:
.get('sysid')
or
.get('uniquefield','uniquevalue')
It's got a narrower use-case since you can only call a single field. I've used it most often with the 'number' field on task/incident/etc.

#ServiceNow

after 9-10 hour scan exports last week, usually not even finishing... our #Tenable instance has finally decided to cooperate and finish exports in the normal 5-15 minutes.

so glad i can *actually* pull #vulnerability data into prod now.

#servicenow #vulnerabilityresponse

Großer #KI-Deal: Übernahme von G2K durch ##ServiceNow abgeschlossen
https://www.boersen-zeitung.de/unternehmen-branchen/grosser-ki-deal-uebernahme-von-g2k-durch-servicenow-abgeschlossen?utm_campaign=mastodon&utm_source=mastodon&utm_medium=Digital

Sure <table>.list is great, but did you know about <table>.filter? It takes you to the list view BEFORE LOADING ANY DATA. Fantastic for those larger tables (like deleted records).

So to recap:
<table>.list - Open the list of records for the table
<table>.form or <table>.do - Open the form/new record
<table>.filter - Open the list with no query
<table>.config - Open "Configure All" page that includes business rules, client scripts, etc.

Bonus: .LIST (all caps) opens in a new tab!

#ServiceNow

I think I've complained about this before, but #ServiceNow defaulting to >= for a text based search field is baffling to me.

oh my god, the reason I never see eye to eye with SAP folks in relation to ITIL and #ServiceNow is that they have their own definition and application for "request for change" which comes into conflict with ServiceNow's "change request". 👀 An SAP RfC is more like a Demand in that it must be assessed and prioritized for execution.

Damned les gens (tech ou prophanes) !!!

Cesser de dire «digitalisation» ou le «digital» ou le «passage au digital»... Avec un fucking french accent !!!

J'ai l'impression de voir des doigts partout !!!

Soit vous parlez correctement en prononçant en anglais /ˈdɪdʒɪtəl/ , ou si vous preférez : (dij′i tl)

Merci #wordreference pour la phonétique

Soit vous le dites en français : NUMÉRIQUE

Petit #coupdegueule après l'écoute d'une pub pour #servicenow

#franglais
#barbarisme

@puppet Integration Recertification

ServiceNow
Puppet Spoke 1.1.1 https://store.servicenow.com/sn_appstore_store.do#!/store/application/f8b747a607b42010c8b6f4218c1ed086

Key features/changes:
· Certified to ServiceNow Utah

Find out more
https://www.puppet.com/integrations/servicenow

#snow #ServiceNow #puppet #integrations #releases

@puppet Integration release

ServiceNow
Service Graph Connector for Puppet 1.2.1
https://store.servicenow.com/sn_appstore_store.do#!/store/application/42ae987a1b832c10fa34a8233a4bcb0b/1.2.1

Key features/changes:
- Certified to Utah

- The Puppet Connector has moved in the Menu to be included in "Service Graph Connectors"

- Any node that does not contain the configured Unique Attribute on the Fact Configurations page will be ingored and not imported

#puppet #integrations #servicenow #integrations

After going through thousands of lines of code to refactor and pull in code from plug-in devs I pushed the changes in and it didn’t work. Troubleshoot, revert and try again in the morning. I think I figured out the issue (sneaky dependency change) but have to start fresh with it in the morning. Worst case I start over and refactor again. No huge deal. #devslife #servicenow #portaldev

spreading some #trans #nonbinary joy at a #ServiceNow conference in Vegas 🥰

got to meet so many awesome people this week!

(selfie attached)

last day of #servicenow #knowledge23

I've learned a fair amount. I started my job in vulnerability response. but excited to branch into more #secops stuff in the future.

Register for my session at #Know23 #CreatorCon:
"Gen Z developers are the future"
https://events.servicenow.com/widget/servicenow/k23/k23catalog/session/1668530918334001CJWl

I'll cover why it's important, what has worked, and how ServiceNow fits

Also, here's one of my super extra slide transitions for the presentation
#servicenow #servicenowdev

#ServiceNow being unable to convert a CCd persons replies into comments and making me enable the horrible noisy "Sent/Received Emails” activity.