BTW, if anyone else is also looking for these solutions, if I were to go with a full service solution, it would be #SocketLabs. I gave that a test drive last year and found it to be everything I'd want except for being open source. I may still end up there if #Mautic falls short for me. SocketLabs' pricing was friendly to small operators like me, the UI was clean, service was easy to use, nailed all of the basics almost to perfection.