The book #VerbalJudo: The Gentle Art of #Persuasion by the late George Thompson III espouses a similar approach to conflict resolution. By #sublimating, #subordinating your own #ego, you can deflect others' #insults and verbal #abuse, get to the root of their problems, and get them to voluntarily #cooperate. Again, not manipulation. You're working toward a person's best interest, which also happens to be yours.