*This* is what my #SupportDriven presentation was all about! <3
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RT @lkozloff
Even after 5 years @gitlab "Everyone can contribute" still wows me. I had a customer provide some feedback that a UI change after an upgrade was annoying. So, I fixed it: https://gitlab.com/gitlab-org/gitlab-ui/-/merge_requests/3200 - no backlog, no "our dev team is looking into it". This is Support Engineering.
https://twitter.com/lkozloff/status/1606033016198791169

#SupportDriven #SDExpo 2022: Day 2 Notes http://cynthiang.ca/2022/10/21/support-driven-expo-2022-day-2-notes/

#SupportDriven #SDExpo 2022: Day 1 Notes http://cynthiang.ca/2022/10/21/support-driven-expo-2022-day-1-notes/

In case you missed the presentation at #SupportDriven #SDExpo: #EveryoneCanContribute: Making #Support Effective Through Contributions
#supportengineering #customersupport #management http://cynthiang.ca/2022/10/20/presentation-everyone-can-contribute-making-support-effective-through-contributions/

Bought a box of Coffee Crisps for #SupportDriven #SDExpo!

It’s a good way to entice people to see my presentation or say hi, right?

Just got the new #GitLab stickers in the mail!
Well in time for #SupportDriven #SDExpo!

May be stressing out just a little about the fact that the #SupportDriven #SDExpo slides and recording are due Saturday and I'm not done writing the script. I haven't done a conference presentation in almost 3 years!
I'm also still getting over a head cold.
Wish me luck