dodothedev :arch_linux: · @dodothedev
65 followers · 1001 posts · Server hachyderm.ioJust had my first "This-Meeting-could-have-been-an-email" meeting. Am I now officially in IT?
#tailsFromTechSupport
dodothedev :arch_linux: · @dodothedev
65 followers · 993 posts · Server hachyderm.io@nixCraft
I had an IT support ticket today that said only this:
"Can't access computer"
I was 🤏 close to replying with
"Contact estates for access issues, we're IT"
If only I'd remembered to take my crystal ball to work today!
dodothedev :arch_linux: · @dodothedev
62 followers · 891 posts · Server hachyderm.ioI'm staffing the incidents desk today at work. We just got a ticket from someone which, I kid you not was this:
"Internet problem"
Followed by a picture of two electric plugs and a network problem.
That was it, nothing else. No location, no context, no error message... I felt like replying with a picture of my own sockets and saying "try this". 🤦🏻♂️
#tailsFromTechSupport
#HelloITHaveYouTriedTurningItOffAndOnAgain
#tailsfromtechsupport #helloithaveyoutriedturningitoffandonagain
dodothedev :arch_linux: · @dodothedev
58 followers · 848 posts · Server hachyderm.ioOk, who mucked up and pushed to prod and broke the system?! Come on, I'm not angry, just disappointed. #badStartToWorkDay #tailsFromTechSupport
#badstarttoworkday #tailsfromtechsupport
dodothedev :arch_linux: · @dodothedev
59 followers · 770 posts · Server hachyderm.ioI don't get people sometimes:
User: "I need my name changed before Tuesday, or I won't be paid!"
Me: "have you raised a ticket?"
User: "no, but I need it done before Tuesday"
Me: it's a bank holiday weekend, and we close for 3 days in 60 minutes. 🤦🏻♂️"Here's their number, good luck"
dodothedev :arch_linux: · @dodothedev
56 followers · 741 posts · Server hachyderm.ioA swear, sometimes our users just mash their keyboard when reporting incidents.
"What's the problem?"
User: "ajfnrodb baanabread window bluescreen"
Me: 🤔
User: "it doesn't work!"
Me: 🤷🏻♂️
dodothedev · @dodothedev
41 followers · 422 posts · Server hachyderm.ioJust had to take a moment, because my last call was hair-pulling-swearing-down-the-phone inducing maddening. I'm all for people helping their friends, but not when a simple password reset takes 45 minutes because that "help" is telling them the opposite of what you're telling them.
🤬
#tailsfromtechsupport #ithelpdesk #shutupandlisten
dodothedev · @dodothedev
28 followers · 134 posts · Server hachyderm.ioUser: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]
#ITsupport #tailsfromtechsupport
dodothedev · @dodothedev
28 followers · 134 posts · Server hachyderm.ioUser: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]
#ITsupport #tailsfromtechsupport
dodothedev · @dodothedev
28 followers · 134 posts · Server hachyderm.ioUser: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]
#ITsupport #tailsfromtechsupport
dodothedev · @dodothedev
28 followers · 134 posts · Server hachyderm.ioUser: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]
#ITsupport #tailsfromtechsupport
dodothedev · @dodothedev
28 followers · 134 posts · Server hachyderm.ioUser: I'm a new starter and can't log in using the username and password I was given
Me: what username were you sent? (Knowing it hadn't been sent because I was waiting for details)
User: it's ****.***2@***.com
Me: that username doesn't exist, which is why it doesn't work.
User: but my manager said it would.
Me: I asked your manager for your correct details 2 weeks ago and never heard back.
User:...
Me: hello?
User:[cut off]
#ITsupport #tailsfromtechsupport