@selzero (@PSiReN@vmst.io @selzero@vmst.io)

#FridayAfternoonStoryTime...

Are you #SittingComfortably and #Ready for #WorldDomination...?

I #Once asked a #TechnicalSupport "Professional" what the #Difference was between #MacOS and #Windows...

His #Response: #Macs are #NotBinary

#IT's #DistinctlyPossibly that said #TechnicalSupportProfessional #Might be #DeadNow...

#FindTheBody... | #Unleash: #TheBeyoncinator...

🧙⚒️🤖🐺🤖⚒️🧙 | ☕🦹🍪🦄🍪🦹☕

That heartsink moment when you email #technicalsupport and are told: It's very easy, you just . . . and it isn't.

I was just forwarded a compliment made by an old coworker at a former place of employment, and it made my day. When you put forth unbridled passion and effort into your job, people remember.

Read of my full adventures in "True Tales from the Land of Digital Sand" available for purchase online, or rent it for free on Overdrive 📖 and Hoopla 🔉

https://voxgeekus.com

#customerservice #technicalsupport #management #leadership #success #experience

Why is it when you contact #TechnicalSupport for anything, you’re supposed to be the King of All Things Computer? I’m not a newbie*, but if I understood all this encoding/server/protocol/crypto/cloud-o/Bingo was his name-o stuff they keep asking me to test, I’d hardly need to be contacting tech support. It’s like going to a hospital for surgery and being expected to perform it yourself!

*And what if I were? How the heck do newbies get their problems fixed?

Recently took over three new teams of support technicians at work, and it's been a blast coming up with ways to align the different cultures and attitudes.

I'm not being sarcastic. I really enjoy this exact part of the job.

Task 1: send them to the tone guide, their new best friend: https://benlikes.us/tone

#TechnicalSupport
#CustomerSupport
#Training

I need to apply to more jobs...

#HireMe #LookingForWork #TechnicalSupport #CustomerExperience 🛟

I have a Google form we use to record raffle entries for a cat rescue. Supporters enter by adding a Facebook comment with how many entries they want then one of the rescue’s volunteers adds them to the form - name and number of entries.

Is there then a way to get Google Sheets to automatically duplicate each entry (name) for as many times as the number of entries given in the form?

#excel #googlesheets #spreadsheet #technicalsupport

I've applied to 2 more jobs today. I've applied to 60+ jobs since February and haven't gotten a single one. Yikes.

#HireMe #CustomerExperience #CX #TechnicalSupport #CustomerSupport #LivingUnderABridgeSoon 🤣

If you are afraid that #AI might take your job, you're probably not thinking big enough.

If a chat bot can do what you do at work, think bigger about your role, and how you can bring about real change for your users and customers.

A chat bot will never be able to anticipate things as well as you will.

#CustomerSupport
#TechnicalSupport

@johnny I had some rando phone me for technical support for getmail, one of my open-source projects.

He really didn't seem to be able to understand why I didn't want to give him free 1:1 support while I was eating supper.

🤷

#FreeSoftware #OpenSource #TechnicalSupport

Great #TechSupport actually costs less than cheap #TechnicalSupport, and I really wish I had a way to measure things like "team member mental health" as it relates to tech support.

A team that is growing, learning, and enjoying work will cost more in payroll, but I'm so convinced that they will cost the company less overall.

Treat all your team members like first class team members, and watch them flourish.

#Management
#Tech

Hey Fediverse people, I need an explanation as I am still pretty new here. If I want to post on PeerTube or Diaspora, do I need to sign up on a new server and make a new account or can I use my current account and this current server? Trying to navigate

#diaspora #peertube #technicalsupport #mastodon #mastodonism

Windows 7 and Windows 8.1 reach the end of the line, and it’s time to upgrade

Major browsers like Chrome and Edge are also ending support for these platforms

https://arstechnica.com/gadgets/2023/01/closing-time-windows-7-and-windows-8-1-have-received-their-last-updates/

#computers #Windows #TechnicalSupport #ArsTechnica #OperatingSystem

I generally find that if the #TechnicalSupport requires a phone call, it tends to be worse than if it can be handled with chat.

Looking forward to when Chat-GPT is trained on the docs, faq, and support for a project and provides conversational support in discord and elsewhere for wayward users.
I wonder how that career path will change for folks looking to break into the industry?
#chatgpt #ai #ml #technicalsupport

Another #Mondog is upon us 😀

Don't forget to delete your cookies 😂

#DogsOfMastodon #DogsofFedi #DogsofFediverse #Cookies #TechnicalSupport #Dogs

#happyholidays2022 to one and all. #sitereliability is a constant effort and it only gets trickier for the #technicalsupport team over the #christmas2022 season. Here are some pointers to help plan a smoother #holidayseason2022 and beyond around #sitereliabilityengineering best practices... #cloudinfrastructure #cloud https://maolte.ie/blog/91-site-reliability-and-santa-claus

Why people never actually read support tickets? They seem to just scan for keywords and send me a canned response. Don't send me a friggin help doc. If the answer was in your documentation, I wouldn't have had to open a support case. Please read what I have sent you and respond to my specific concerns. And don't just answer my first question. Answer all of them. That's why I put them in a numbered list.

😱

#TechnicalSupport

Figure I might as well post this here: I am looking for work. I have over 10 years of experience in #technicalsupport and about 3 in #qa
Been (breaking and) fixing #Windows since 2005, and the same for #Linux since 2009. I love seeing how things work, and learn very quickly. DMs are open for resume for serious inquiries.

OK so just putting this out there in case anyone has a clue, but I'm struggling with mouse issues - basically (on Linux and Windows) my mouse cursor just randomly stops for a second - on Linux it someone will stop permanenly but will restart if I disconnect and reconnect the mouse. It affects any mouse I try and there's nothing from xinput (it just shows iit's still there). Changing ports doesn't help. I'm going a little mad with this

#TechnicalSupport