Gees #Telstra couldn’t get any greedier at the moment! Now they’re taking away the alumni discount. I’m really sure it wasn’t a decision they’ve taken lightly 🤦‍♂️

5G!!!!!!!!! #telstra #5g #idontevenhavea5gcapablephonebutimstillexited

So I’ve just had a very good #CustomerService experience with #Telstra support via their online chat service.

It's just a pity that my support request was to access my last bill with Telstra after porting and cancelling all my mobile services with them due, in part, to previously not so good customer service experiences.

My mother had exactly the same experience #telstra

Telstra 'unnecessarily harasses' woman about dead husband's account for nine years - ABC News https://www.abc.net.au/news/2023-07-20/telstra-australia-harasses-woman-about-dead-husband-phone-bill/102614662

Q: what's small, black, and blinks uselessly when there's a power outage?
A: #NBN #HFC NTD running on 12V back-up power.

Q: what's small and drops about 75% of the IP traffic passed through it?
A: a #4G mobile phone trying to reach the cell tower which #Telstra installed at their exchange over the other side of a bloody ridge!

Q: what sounds like a cross between R2D2 and a darlek?
A: my coworkers via #Slack over aforementioned 4G connection.

So this morning I ported my mobile number away from #Telstra to another carrier. It was a very straight forward process and all together a pleasant experience. That included setting up 2 additional data only services.

Of course that now leaves me with 2 data only services on my old Telstra account that I need to cancel.

Can I do that using the Telstra app or website? Of course not, I'm on the "old" business billing system and you can do virtually nothing account related online. So I need to call them …

Call. Go through verification check with date of birth, SMS code to phone number, all reasonable so far. Then get asked why I called, so I say to "cancel services on my account”.

“OK I'm transferring you now” ... 10 seconds of hold music ... then I get hung up on. 🤬

Why do I have a feeling I'm going to end up having to literally walk into a Telstra store to get these services canceled?

@RettopNoj @ashleyleahy
Continuing down the analogy line. When mobile phones became a thing, majority went with the default #Telstra (#Threads / #Twitter). The astute went with other providers to access the same network. Even now I have friends/ relatives still with #Telstra as they don't understand that #Aldi is on the same infrastructure as #Telstra at roughly 1/3 of the cost. If the #ActivityPub protocol is adopted as the standard for social media, #Mastodon will be equivalent to #Aldi in the above analogy IMO 😊

I don't always have the time, but when I can I consider it very important to waste scammers time. Kept this one going for over 60 minutes now... created a fake persona, fake email, gave them fake visa numbers. Frustrated them by pretending my phone was too old to install the remote desktop apps.

I told them I wanted to see my normal #Telstra assistant in the store to help me out because all this phone business was too hard for me. Then they gave me a bunch of nonsense details to take to the store... and the name the scammer gave me was that of the general manager of Telstra in Melbourne lol. If I had any problems, I just had to call the GM 😆

My IP numbers are apparently very private, and I'm not meant to share them with anyone.

Wondering if anybody with a background in telephone tech that can explain to me if there is any reason why phone companies cannot block, or at least flag, spoofed phone numbers. I feel that it would go a long way towards reducing phone-based scamming.

If they can't be blocked just put a flag on such calls that I can then set a block on. If I think that somebody that I want to hear from, that might use spoofed numbers, say telemarketing people, then I could choose to not block them. (Hint: that will never, ever happen.)

My ongoing assumption is that the phone companies are somehow making money from the spoofing process, and are willing to put up with their clients being scammed in order to keep doing so. Any one know a different explanation?

#scams #telephony #optus #telstra

Welcome to the national “broadband” network from Exmouth, WA #nbn #telstra

I'm in a curious situation with #internet availability. I'm in an area that is supplied *not* by #NBN Co, but by a private fibre network. This network used to be owned by #Telstra (#Velocity), but has been sold to #Ubiquiti (#Opticomm). But the transition has be so badly stuffed up it looking like it'll be a full year overdue before our building is cut over to the new network.

And at the conclusion of it all, we'll probably still be stuck on an inferior network that's poorly regulated.

Friday night trivia quiz.
Which Australian #musician has poreserved the #Telstra #talkingclock by creating this web page? Telstra's went offline in 2019.
http://1194online.com/

Ok. Time for a rant about #Telstra. After receiving a letter from #NBN which stated my property can now upgrade from Fibre To The Curb (FTTC) to Fibre to the Premises (FTTP), I checked the Telstra website. Good news, according to the website, my property is eligible for a free upgrade to FTTP. So far so good. Selected the option on the website to message Telstra regarding the upgrade - it didn't work. Then, using the Telstra app, managed to contact a support officer. I was then asked to call a technician to arrange the installation. I called the relevant number. The technician asked a number of questions, one of which was: am I a Priority Assist customer? I was thinking great, I will be given priority service. I was wrong. Priority Assistance customers are ineligible for the upgrade. The reason given is that there is an undefined period during the upgrade in which phone calls are not available. I would understand that if I had not been previously promised by the priority assist team that I would be provided with a satellite phone if the NBN was offline for any reason. The technician stated that the satellite phone is not reliable, especially in poor weather. This would not be a major concern to me if I was not living in a mobile blackspot. So, I was then advised that I could remove the priority assistance, get the installation done, and then go through the full reapplication process including medical for priority assistance. Complaint filed with the TIO and Federal MP.

Using an #ipv6 only mobile #iot network and want to connect to #azure #iothub? Not a problem if you have a carrier like #telstra (Australia) that supports #nat64, as in my recent blog article using the #nordic #thingy91 https://purple.telstra.com/blog/device-authentication-with-nordic-thingy-91-and-azure-iot-hub

Just got a #scam call claiming to be #telstra. They told my IP was changed from private to public in the last few days. I asked to call them back to verify they're from Telstra and they gave me the real Telstra support number! Wild.

So, #Telstra. They moved me to their new system recently, which takes an automatic upfront payment on a fixed date each month. The new system doesn't communicate with the old system, so instead of touching the $160 I had in credit with the old system, their new system hit my credit card for 70 bucks over the weekend. Did they think about this likelihood and include automated cross-system credit transfers, or an automated refund, ahead of the switch? Noooo. Why would they do that? That's not the MVP way! Twats.

Optus has just added a $5/day global roaming deal for customers... but is that your best value bet when travelling? I crunched the numbers here:

#Optus #Travel #Telstra #Vodafone #roaming #MobilePlans

https://alexreviewstech.com/optus-5-dollar-roaming/

Whatever happened to people taking pride in their work? People trying to do their jobs to the best of their ability?

People wanting to provide an exceptional service for their customers?

The levels of incompetence and lack of professionalism that I am seeing on a daily basis leave me gasping for breath.

I just can't understand why people just don't give a fuck about their jobs any more.

#Telstra, #Foxtel, #ASUS, #LG_Australia, #auspost, #BupaAustralia, #EnergyAustralia

to name and shame but a few.

I am convinced that the only purpose for the #Telstra support chat "facility" (for want of a better word) is to simply waste customers' time and not actually provide any sort of a resolution.

Their agents are unhelpful, don't read what you have told them, & are painfully slow.

Brand new IQ5 box delivered today. Refused to connect to WIFI. The best that their disrespectful agent could do is to tell me to do what I had already told them that I had done.

A half dozen times. 😖

They obviously failed (or refused) to read my initial post.
#uselessTwats

They tell you to call a PermaHold number ... So that you can wait for an even longer time. ☹️

The whole purpose of having the chat facility is so that you can have issues addressed WITHOUT having to call them.

Talk about a massive failure here.

#BlitheringIdiots

@bart
Thanks PTO,

We honestly had no idea our choices were so limited. Is it at least #openSource and locked?

There is such an appearance of choice on shelves. A friend told us tecenty that #Alcatel, who make a #Telstra range here, use a CPU called #MediaTek which is hostile to #FOSS.

Its sad to see the #fosstility in the world.

If and only if #Librem5 are #closedSource, what about #Microsoft, don't they :heart: #openSource?

@postmarketOS